Van Lines of America LLC

We moved from North Ga to Florida. Furniture was picked up on Sept 8. Total distance 473 miles. We was told it would take 1 to 7 days for our furniture to arrive. We got our furniture on October 22. We were lied to continuously. I was told they technically have 30 days to get my furniture to me. I asked one of the reps I talked to if it ever took 30 days and he told me if I lived in Utah, Alaska or Washington state it might but not the short distance we were moving. Another lie !!! When our furniture did arrive some things were broken and scratched and to fill out a claim takes an act of Congress. They put a hole in the wall in the house we moved from…..they took pictures and said they would turn it in. Heard nothing yet……don’t really expect to. This is the worst company I have ever dealt with and I have made several moves over the years. Oh and I was told I got $20.00 per day per diem for anything over 30 days. NOTHING so far. I would discourage anyone from using Van Lines of America. I am surprised they are still in business. And did I mention I was quoted one price locked in but had to pay an extra $1000.00 when they actually loaded my furniture. I was told an arm chair with ottoman was considered a sofa. I am so over this company and I hope no one ever has to use them. They are deplorable in my opinion.

Summary: • They will give you a low wrong/ quote to get you on the hook. • They design to get most of your money by the time everything is picked up, so when they deliver it whatever condition it is in, it’s on you. • They sub-contract to other movers. • They have poor customer service if you have an issue or question. • Multiple phone numbers that go nowhere or no one answers. • Any request of a manager gets you put in infinite hold, or “Oh they are not in the office”. • If your items are lost, stolen or broke they do nothing to assist. Quick enough to take may money not so quick to do anything else. They gave me a quote over the phone (mistake number one on my part. ) it wasn’t until the van was loaded did they say we had much more stuff that we said. True enough, but it is why I was relying on them to estimate. I told the person on the phone we had a two car garage ½ filled with boxes, they quoted me for 60 boxes, I asked them to add 30 more for safe measure, when it came down to it it really measures out to be about 160 boxes….. I was told these guys were a solid moving company, using their own guys…. Well they arrived in a beat up Ryder Van and wearing sweatshirts from a different moving company. Clearly not part of Vanlines…. So they really farm out the moving to others. I told them about the large items we had for moving ( i.e. a Riding mower). They did not charge me for a large item, and did not show up with a hydraulic lift. I was then forced to pay for an additional delivery truck and a Large item fee. But the fun only started. My items were in storage. When I settled in my new house and called for delivery. They could not give me a delivery date. Not even a range. I called for three weeks and every time is was maybe in a few days. But the fun kept coming. When they did arrive ultimately ( by another moving company Dumbo) there was broken and missing items. It seemed like the most expensive stuff was broken or improperly wrapped. A large TV, a computer, statues broken. Pictures etc…. Missing items such as my coin collection, xbox, my shot-guns! When I called they gave me the run around. I wanted my stuff back, and I wanted to believe it was lost. They immediately pawned me off to their insurance company which I had to Itemize and photograph each broken item, estimate tach broken and lost items weight and provide links to products for its value. I had no Idea that they we making no attempt to find my stuff. But it does not stop there! I had to call an latteraly ask them to look for it. I also called and said I wanted to get the names and contact information of the Moving companies they sub-contract through wo I could file a police report for my missing shot guns. After 4 requests, I still have not gotten any type of response other that we will get that information for you. I want to work with these guys, and wanted to believe my items were missing, but given their quickness to grab my money, lackluster way they follow up, absolutely no interest in customer satisfaction, and speed in which they hand off any work or responsibility to another, I can only think that my items were stolen, they know it and simply don’t care. Do not use this company!

Moving is stressful by itself, everyone will agree. Got great service from the sales representative, very responsive. This all changed once we paid the 20% down and were ready for the move. They told me I could pay with credit card with an additional fee. the day of the move they decided to change their policy, had a very nasty call with the costumer service representative and they finally let me pay with credit card. The movers smelled like cigarettes and our entire apartment was stinky by the time they left. We gave them 2 bottles of ice tea which they threw out on the parking lot. They told me they have 3 weeks to legally deliver my stuff, but that they usually don’t take more than 3-4 business days. It’s been 7 business days and our stuff is still in MD. We call to get an update and no one answers. The only department answering the phone is the sales department and they tell you they can’t help. Frustrating, never felt so disrespected by a company like this. Please, pay more, but go with another company, there is no price for professionalism and piece of mind.

I just can’t believe how they run this company! They moved me from NJ. To SC., I had so many items broke, lost and I even have another customer items. I’ve been trying to have some kind of contact and have been giving the run around. Furniture scratched, fragile marked boxes dented, totes broken. I was stupid not to be more observant, regarding how things were handled and unpacked. I even tipped the workers. They were uncaring about anything. I have no alternative but to submit to BBB, consumer affairs and the main office. I have multiple pictures of the way they unpacked my items. I’m sure if the situation was reversed they would not appreciate the way everything was handled. This is my second review from October.

This company literally broke about 50% of my furniture. And I’m not even talking nicks and dings. They literally broke a bookshelf in half. The guys who showed up for the move reeked of marijuana, took over 7 hours to move a one bedroom apartment WITH MY HELP, and they packed everything completely carelessly, literally throwing things in the box regardless of side or weight (including an open box of laundry powder, which they dumped upside down on top of my linens). They were very responsive BEFORE they took my money, then completely ghosted. I am so furious at this company. Stay far far away.

Van Lines of America have a special offer for you!!! We’ll quote you one price over the phone and, no matter how detailed you are, we will tack on an additional $1600.00 the day of your move!!! But wait!! There’s more!! For a limited time only, you can pay us for packing your $2000 TV, but to save time, we’ll just put a piece of cardboard over it and then wrap and tape a blanket onto! Guaranteed to be ruined when it arrives!!! If you act now, we’ll upgrade your move to our special “whatever we don’t lose, we’ll be sure to break package”!! This is great to those sentimental pieces you love so much that you don’t want to part with. We will just destroy them for you so that you can get rid of those nice memories!! Don’t want your items destroyed? This special move package also includes our very special “We’ll lose your outdoor wicker loveseat, Ethan Allen curtains, and 1 large tote containing Lenox lamps and plates somewhere between New Jersey and Florida” add on feature. Act fast as these deals won’t last forever!! Be sure to mention Promo Code “CROOKS” and we’ll upgrade you to our special forced, never discussed insurance package, which includes $0.60 per pound on everything we break or lose! This will allow you the luxury of knowing you’re protected. And you can breath easy while you file that claim and wait months for your $100 check to arrive!!!!