Quality Express Van Lines

This company is shameless and should be put out of business as a safeguard to all consumers for the following reasons. This was my personal experience with this company starting in July of 2020: 1. They lied and said that they are not moving brokers when they are in fact brokers 2. They took thousands of dollars of my money and then used the pandemic as an excuse for their inability to perform their services. They will not offer a refund. 3. They are not communicative at all and refuse to EVER commit to a date. This is a HUGE red flag. EVERYTHING is a window. They say your move date is a “window” and then push it back indefinitely. At last count they pushed my move back 3 times, 2 of which they did not contact me. No phone call, email or text message even when they assured me over the phone that they would call. 4. They left me and my family (with 2 little kids) hanging ON A CROSS COUNTRY MOVE with no apology. There is a person who works there who pretends to be multiple people and is a total fraud. He told me his name was Bob West but his voice mail said “Mike H” and when I called he said “Bob is not here.” It was obviously the same person. They do not respect their customers. 5. Their prices are astronomically high. I was able to get white glove moving service with a personal concierge for the same price with less than a week notice after Quality Express van lines ghosted me. If you see any positive reviews of this company on here I would take it with a HUGE grain of salt. They are totally incompetent and deceitful. They are neither Quality nor Express and will take your money knowing or at least indifferent to the fact that they cannot fulfill their end of the deal.