Trinity Van Lines

This is by far the worse experience I have ever had with a moving company. At least one of the following is true about Trinity: either they are incompetent, crooked, or both. I can’t think of even 1 redeeming thing to say about my experience.

Do Not Use this company! If you have used this company and were scammed please notify the BBB, Consumer Trade Commission, you local police dept, the County DA and the FBI ! They claim to be movers then say they are brokers, consultants and rip off elderly people as well as all ages. Please contact the mentioned places and help put them out of business,!,,,, They are taking people for $23K $30k Stand up don’t take this help stop them!

I was assisting my elderly parents in a move. I chose Trinity as they were recommended to me. Until we received the contract, there was NO mention by ANY of the representatives that Trinity is a BROKER, NOT a moving company itself. Additionally they either ignorantly or incompetently did NOT adequately communicate with the actual company doing the moving. There was a gross underestimation of the volume to be moved, the Trinity representative said, not once, but multiple times, stated that our move would take a full truck (Semi truck load) and asked specifically if there was room for such to get to the house. The mover showed up and low and behold, the WRONG SIZE TRUCK! They were informed by Trinity of one thing when in reality it was VERY different. Also the volume estimate, if you stack everything on top of itself(Couch on Couch, etc.) MAY have been correct, but what idiot would think to move a HOUSEHOLD in such a manner. Their incompetence, ignorance and plain lack of appropriate and ethical customer service standards is beyond belief. Save yourself the headaches of their lies….they are snake oil salesmen….NEVER use this company EVER!

Horrible Company, does not support military or veterans. They will ask for a deposit and double or triple the cost at the end. DO NOT USE this company. The president Chris Cook clearly does not review disputes prior to sending out automatic emails or letters. They have robbed us out of about $2000 for “earned” services but di NOT provide anything except lies and headaches.

DO NOT USE TRINITY VAN LINES. Don’t be fooled by other reviews (probably written by the company itself) that trinity van lines is mistaken for another company with a similar name. I reserved an interstate move with Paul Lopez (Hi Paul, why are you still not answering my calls?). He promised that they will have all if my livelihood moved across the country within 10-14 business days. So I booked the truck, expecting to move into the new home in 10-14 days. I signed a new lease and booked a flight to travel across the country, accordingly. On the 8th day, since they picked up all my stuff, I thought it was weird that they had not once contacted me about the exact time frame, so I decided to call the company only to find out all of my stuff never left storage. Now they are saying it may take up to 21 MORE DAYS ON TOP OF THE INITIALLY PROPOSED 10-14 DAYS. That’s a whole month, do you know how much time and money I am losing because of this? I have been calling their office, the PAUL LOPEZ guy, and the movers every day but they just don’t seem to care enough to pick up the phone. In fact, the movers picked up their phone once and hung up before I could even say hello. I called them again immediately and they just declined my call. Not to mention the HIDDEN FEES they charge you after “you don’t have to worry about additional charges, all of your stuff can be covered by this rate”. I ended up being charged at least $200 additionally because they don’t mention that there is an ADDITIONAL CHARGE OF $75/8 stairs AND $75/50ft. They are still not answering my phones and as a result of giving this company the benefit of the doubt, I have lost a lot of time and money. In fact, I still am. PAUL LOPEZ, IF YOU ARE READING THIS, ANSWER MY PHONE CALLS. TLDR: Ridiculous hidden fees. False proposed date of arrival. +21 days on top of the initially proposed date. Extremely unresponsive and unprofessional. I WOULD NOT RECOMMEND THIS COMPANY EVEN TO MY WORST ENEMY. Update: They read my review here and started yelling on the phone when I called them to inquire about the exact time frame of the moving process. JAY CUMMINGS, YOU TOLD ME THE CALL LAWYER IF I CAN. I WILL. YOU ALSO THREATENED WHEN YOU MOCKINGLY SAID “I HOPE YOUR STUFF GETS THERE IN ONE PIECE”. Also, you told me your name was “CALL-A-LAWYER” when I asked for your name. Prepare yourself for a personal law suit on top of the one against your company. I hope your company values you as an employee lol

Trinity Van Lines legally took $4450 from us without even sending a moving truck to our home. Read that contract and read it well before you sign or send any money. Our original estimate had some inaccuracies that we did not catch. The original estimate was for $5880. The semi-final estimate was $8844.94. My wife, pregnant with our third child, didn’t understand why the price increased so much, but she felt pressured into signing the contract without reading it and paid the deposit because “we added more stuff”. This brought our total deposit to $4450 (interestingly this is over half of our final quote, before the guys even showed up with a truck!). True we added more stuff, but the actual reason for the huge price jump was the original distance of our move was “estimated” as 1645 miles. The actual distance to where we are moving is 2247 miles (easily calculated on google maps). No wonder the price increased so much. Our cubic feet increased only from 1000 CF to 1123 CF. If we had known the semi-final estimate was going to be $8844.94 we would have chosen a different service. Too bad once that contract is signed you no longer get a refund, no matter what. Well, we cancelled the move with them because we didn’t want to continue to support their business. Bye bye stimmy. At least now we are working with a company that feels far more trustworthy, U-Pack. Don’t trust anything said to you by word of mouth. They won’t lie to you (actually they did lie to me, but that’s ok because that’s not in the contract…). But they won’t tell you the whole truth. Read the contract or you might end up like us and pay Trinity Van Lines over $1,000 per hour for a moving estimate! The one saving grace. If we move within the next year, then our deposit can be used for that move. Too bad I don’t trust them to move my stuff. I felt profoundly peaceful after cancelling the job with them. Technically still waiting on confirmation of cancellation from “the Controller”. No where in the contract does it state that the contract cannot be published online, so here is ours for your benefit. All of those numbers look pretty complicated, so I came up with an approximate equation that will tell you the cost of your move. This doesn’t include additional fees that one may incur by inattentiveness to the contract. Take your cubic feet and divide by 1000. Take the distance of your move and divide by 1645. Multiply these numbers together, and then multiply by $5880. Tada! Your number is likely within 10% of the final estimate you would have received from Trinity Van Lines. If they make their initial quotes according to the same pattern as they did for us, you may be able to simply multiply your initial estimate by 1.5. Good luck, and happy moving!

This company sub contracts out for the work. Their movers were wearing shirts with a different company logo on them. So, you pay A LOT OF EXTRA MONEY because you’re paying for them to pay other people, including themselves/brokers fees etc. This company is by far, the worst customer service wise. They will call you at the crack of dawn, when you were expecting them to be there around 8/9. They have staff who are malnourished looking, and couldn’t possibly carry their own weight in furniture. If they weren’t 5’11 and 120 lbs then they were short and stocky and out of breath after five minutes. I’m disabled and can barely walk most days. I had to muster my strength and power through because of the inadequate work being done. They will ship your belongings in two separate trucks, so that they can service other customers. I find that ridiculous! Insane! They left our home early in the day, after calling us early and waking up my elderly father, all so they could get to another customers house after lunch. I can’t believe I was rushed, pushed behind when they came early and then left so they could get to another customer. How informal and rude. Carmen couldn’t have cared less. Eric was useless. Best advice I can give you is to AVOID THIS NIGHTMARE OF A COMPANY!

Form day one you lied saying trinity would use one of their trucks to move our belongings. You NEVER said you would farm the job out to some crappy little company that took over 4 weeks to finally get majority of our stuff to us and split it up into two trucks. What we did get is mostly broke. They lost quit a bit of our furniture and i watched them literally dump four boxes to ground from 4-5 feet in air off their truck….all boxes had FRAGILE on all four sides and top. When we called and texted and emailed over and over those four weeks and left numerous voicemails for Carmen there was never any return calls or messages until we disputed the charges to our cc. If you try to get that money back, we will continue to dispute and fight as this move was definitely not worth the $10,600 we paid after you quoted us $5800. I have video and pictures of movers not doing anything while my 81 year old dad unloaded the truck! The $5000 you still have is more than adequate to pay for the lack of customer service, the lies, and all the money we will have to pay to replace furniture and household items.

If I have to give one compliant it would be scheduling , which I will have to shoulder a lot of the blame because I did book 1 day prior to pick up , and in Trinity’s defense they did advise at least a two day pick up window. On the up side I was stuck in a position and they still showed up and serviced my move rather quickly and all my plans worked out , so they saved me , and as promised I am posting my reviews and will give a well deserved 5 star rating. Thanks again to my starting rep Rocky and the guys who did the actual labor….Good job guys!

Great people to work with even when it was last minute cause a carrier never showed up that i originally hired and left me hanging. Trinity came and helped me very quickly and managed to get out of my apartment in time. I received my furniture yesterday and there was no damages which is always a plus since i was moving cross country. Thanks Trinity will definitely refer you to my friends and family.

I’d highly recommend Trinity Van Lines. My move from New York City to Florida went very well, Good job Jay and Dana!