Pinnacle Van Lines LLC

If you want a movie done do not call p r a n n a c l e Van Line they have a broker that they used to book the move they were not on time 2 days late when things were delivered there were items that were broken three days waiting so we could submit a claim with their insurance company they pick another company to use to do the move they give you a run around you talked to two or three different people that tell you all kind of crazy things there’s supposed to be a five-star company if I attempt to give them a rating it would be one they get your money and that’s all they’re concerned with do not call Pensacola I’m sure you can find better people to do your move these are Brokers that book some company that pull up in a budget truck in whatever state you’re in and when your things are delivered they are not rap properly there’s no bubble wrap or padding as the company tells you they will do I would not recommend them to anyone call John June 2021

They promised white-glove service, which was supposed to include wrapping all my furniture and packing my TV in a hard container. Instead, they left my furniture bare and put only a thin blanket over my TV. The TV arrived shattered, and my furniture was gouged. The delivery people blamed the pick-up people, admitting they did a poor job. Still, the company offered me almost nothing in compensation ($50 for the TV), and the pick-up people had the audacity to demand a tip. The customer service person is very difficult to get ahold of and has ignored several emails and phone calls. Overall, a terrible experience!

I contracted Pinnacle Van Lines to move my things (9 pieces of furniture and 4 boxes). They were unresponsive when I tried to contact them in reference to when my items would be delivered. My items were promised within 10-14 days, and it took 33 days. They lied to me about when my items would be delivered which caused me to miss two days work. My items were scratched/nicked when delivered. Mirror hinges were missing so they could not be installed. Disappointing since I did pay extra for them to box up my dresser mirror (which was attached at the origin site). I gave them a chance to make it right, and you guessed it, no response! I would pass on this moving company.

Extremely helpful and friendly guys. I really recommend them.

I recently moved with these guys and they provided excellent service. When my boxes arrived in my new house, someone at the office called me asking me if everything arrived in good shape. I was glad to say everything was ok, all boxes were undamaged. No hassle at all and I would definitely use them again!

I can’t complain about these guys they took great care when packing our things up. Also they were condescending on my demands. These guys were kind enough to give us a quote before signing off the contract and they honored it until the end of thd move. I would recommend them and definitely use them again.

I feel they did just fine. My things were taken care of by a skillful crew. One of our lamps was damaged accidentally but it was not a problem since the insurance took care of it without problem. This was a stress free move and the company is easy to deal with. Great customer service and totally reliable.

All of their people were friendly and honest guys. They made me feel confident cause they treated me honestly and respectfully. Their availability is 24/7, they provided status without having to ask for it. They didn’t do a single thing without notifying me. They showed up in time and the loading was really fast. They also delivered right in time.

Somebody recommended this company for my move and I shared this with a friend of mine and he confirmed these are reputable guys. I called one of their sales representatives. This guy was polite and willing to answer all of my questions and I like to ask so many questions. On the move day the guys showed up 30 min later but the supervisor personally apologized for the inconvenience and compromised to move quickly. From that point on they were so quick and careful. Also the delivery was just as promised. For they are trustworthy I recommend them.

I only had to make a couple calls to get my quote and arrange the move details with my advisor. He was courteous and professional and available all the time to whatever I needed. The movers arrived right on time and were very nice. Also were kind and got my instructions. These are petty reliable guys.

My salesman called me offering their services in a friendly way. When I received the quote they surprised me with their good price, so I decided to move with them. I do not have much free time but anytime I called somebody was always there to take my call, that evidence shows they are committed and responsible. I am pleased for having chosen them.

This was our first time using these amazing movers I was extremely impressed about their service. These guys were really helpful and made my move much easier. I was skeptic in using a moving company due to bad experiences I had in the past, but this one broke those hang-ups and now I feel confident in hiring them again.

The representative and crew made my move smoothly and without issues. I was pleased about their great care. They were so careful when loading and unloading. Their punctuality was one of the aspects that I liked the most. Very reputable company.

I knew my move was not going to be an easy one since we owned a big house and a lot of fragile things and ome of those things are large and expensive. I told the guys to be very careful and they paid attention to my instructions attentively. They were so careful that I could not do it any better. I recommend them.

I want to say thanks for their great job. The contract was thoroughly explained to us before they got started with the move. They worked hard and were very careful with our belongings. I m a happy customer for sure.

It was difficult for me to find a reasonable price but this compan got the best price that I could find. Besides they are nice and hard working people. as fast as possible. I waited a couple weeks for them to deliver my stuff but that was all planned since the beginning, they delivered on the promised date. I would hire them again.

I m pleased with their service, everything ran smoothly. The communication, pickup and delivery, everything was quick and easy,l. The movers were kind and professional. They notified me with anticipation about pickup and delivery time. Very responsible guys.

This company’s service is so fast and the price was the best I found. At the beginning I was a little afraid for my fragile belongings but everything arrived in good shape. They adjusted their scheduled to mine and that’s something that I really appreciate since it’s difficult to find punctual people. Totally recommended

This companys service is so fast and the price was the best I found. At the beginning I was a little afraid for my fragile belongings but everything arrived in good shape. They adjusted their scheduled to mine and that’s something that I really appreciate since it s difficult to find punctual people. Totally recommended

I m grateful for their service. All my stuff got to my new house safe and sound. The crew that delivered my stuff called me 2 hours before arrival and they showed up right in time. I m satisfied in general and I m happy for being their customer.

I could notice that these guys really cared about my stuff. The driver wanted everything to get to final destination safe and sound. I really liked their way of doing things and I would use them again since I will be sure that my belongings will be safe.

It was the first time that I had to move our piano. A friend of mine recommended this company and it was a hit! We were surprised by the expertise and professionalism they delivered. They figured out the best way to pack and move the piano. Amazingly the piano got to destination safe and sound. I would recommend this company specially when moving fragile stuff.

It s satisfying to count on professionals. Service was excellent. Accurate quote without hidden extra costs. They are pretty organized the schedule ran as planned, which I highly appreciated since I was moving my office and needed to get it done fast to keep my business going. Great movers!

Pretty kind and punctual guys, they had a great attitude for work too. What we liked the most is their commitment to resolve any issue, despite we had troubles disassembling one of our beds they were there to help us, they took care of everything. It s a reliable and serious company.

They went that extra mile to exceed my expectations. My representative was very attentive to my needs and helpful. I got the quote in no time and the guy did not bother me with too many questions. Their expertise was evident, very skillful guys. My dining table got scratched by accident but their insurance was incredibly fast and got it repaired in just a few days. It’s nice to find such a professional and reliable company and I would move with them again without hesitation.

I’m glad to say I’m happy for having moved with these guys. I had no idea about how to move and did not know who to call and a friend recommended this company. Everything went nice and smooth, no delays no broken/damaged items, I’m really grateful for this.

A fantastic crew. Great commitment and they met all my needs. Their price was the best and I really like the way they took care of my things.

My best friend and I moved with this company. Everything ran amazingly from the very beginning. Everybody were nice and helpful. They even arrived 10 min early. These guys have a reputable service.

I have to admit it, this is one of the best moving companies. I was a little skeptic with movers due to bad experiences in the past, many years ago. I had these guys for my move not only because of the good reviews but also for the guarantees they gave me, insurance is pretty good. I want to say thank you and recommend them.

The move was pretty quick and easy. I hired their service to help us move safely and everything was fantastic. not even a single glass was broken. I m pleased with their service and recommend it.

Excellent service, I m really thankful for their work. We found several moving companies in the area but this company was the most reputable according to reviews and good references that they have in many web pages so we chose them and we don t regret our decision. Our stuff arrived in time safe and sound. They are reputable guys.

I asked a friend to recommend me a moving company and she recommended me these guys. My rep was kind and professional and sent me quite a good offer. I compared it with other two companies and noticed that theirs was the best one. All my things were very safe in their hands, nothing got broken. On the delivery day they arrived right in time and were very helpful when unloading. I’m positive other people should give them a chance.

I want to share the experience that my family and I had with this company. Their service was outstanding, it was a difficult move including large and heavy furniture, however everything ran smoothly, nothing got damaged. 100% recommended fast and reliable service.

Hi, I’ve moved 3 times with this company and I’ve never had any issues. They always did a great job when packing and loading. In my second move, my sofa got damaged, but the insurance paid for it without hassle. They always honored their quote and no extra charges ever been charged. They are a trustworthy company.

I hired them twice and both moves were great. They treated me respectfully and were very careful with my furniture. They gave me good service and price. Insurance and storage services were good too. I would hire them again without a doubt.

I moved with these guys a few days ago. They treated me good and they delivered the moving service they promised. No hidden fees, no surprises. It was a hassle-free move.

I always thought that hiring a moving company was a difficult decision, but the story changed with these guys. I hired them and it was great before and after the move. They were always willing to help without hesitation. I recommend them for any type of move. This was a nice experience.

They were fast and nice. They provided excellent service all the time, they sent me status during the whole move, they were on time for pickup and delivery and I really liked their positive attitude. Highly recommended.

I love this company. This is my number 1 moving company since they always do a great job for me at a pretty fair price.

I’ve moved with this company twice. This time I used their storage service which monthly cost is pretty cheap. They took their time to move everything preventing the items to get broken or damaged. The movers were kind and respectful, they packed and wrapped everything. I did not have any damaged items not even the ones that were on storage.

I called these guys thanks to their reviews I found online. When I contacted them they sent me the quote quickly, which was pretty good for my budget. They did absolutely everything for me and I know my move was not an easy one. Their insurance included the transportation costs plus the goods cost. They were right in time, also respectful and careful with my stuff. I’m pleased with their service.

I moved with this company and they were fast, nice and cheap. Their service was excellent all the time. I will use them again without a doubt and if someone has to move I recommend them.

I received very good service from these guys. They were responsible and hard working all the time. I liked their brand new trucks and tools for disassembling furniture. Also the insurance policy is very good. I did not have time to pack and wrap things up due to my job, but they did it for me since I had the option to include it in my quote. The next day after pickup they contacted me to arrange last details. They showed up in time, no problems at all. I really appreciate their service.

I moved from a town house to a 5th floor apartment. I have a little bit of experience with moving companies and I can say that this is one of the best companies that I’ve known. Not only because of their good prices but also for their great job and care for my belongings. I will definitely keep using them.

I moved last week with this company for two reasons. First off my parents moved several times and hired them. Every time they were pleased with great service. Also I’ve noticed they take great care of all the things and they do a great job with packaging and wrapping. I have no complaints for this company and would like to recommend it.

They paid a visit to us to make a quote. The moving consultant explained to us the details of the service. We accepted the quote and decided to move with them. They were petty organized, punctual and everything ran very good. They did the whole thing for us, and all our stuff got no damage during the loading process. They were also quick when unloading. We were impressed about their great skills and commitment.

I ve always moved with these guys and they’ve always done an excellent job.

Outstanding service, they are honest, quick and efficient. I will hire them again for sure.

They handled everything with great care. I’m glad the foreman made sure that I wss satisfied with their service. They took great care when packing and moving the furniture and fragile stuff, they really focused on what I wanted and that’s what I look for in these companies, I’ll definitely use them again.

We were worried about finding a good company that could move our odd large items like fitness equipment and our sophisticated griller but this company’s team handled it without hassle. Furthermore they were kind to us and helpful, they even helped us to load our baggage into our SUV. There’s no doubt I chose the best!

I must admit I was a bit reluctant about hiring a moving company however I gave this company a chance and I’m happy to say mine was a great experience. First off, the pricing was quite good. Mark my rep booked my move quickly and made sure the crew arrived right on time. I really like the way they packed our stuff and how they treated us. They made us feel like we were part of their family. Great service overall.

The loading team was smart and very easy to communicate with. It was raining on the move day but I was amazed on the movers instead of making excuses, they disassembled chairs, tables and beds quickly. Also the pieces were plastic-wrapped and loaded. My representative was very easy deal with too. This was the best service I’ve ever seen.

We couldn’t be happier with this company’s service. We move fairly often and this was by far the cheapest and most organized move. Workers were pretty careful with all our items and their attitude was always friendly and helpful. Would definitely recommend.

Unfortunately, we have had to move 3 times in less than 5 years. Each time we have used these guys. The first time we were so delighted with their service that we used them again and again they always do such an amazing job. Our representative understands the stress of moving and he always do the needful to make us feel at ease. So moving so many times with them has given me confidence to say that these guys will take good care of my move.

Our rep was responsive, helpful and organized. The crew was unbelievable, they did such a nice job. I feel completely satisfied since they took great care of all our belongings, including our expensive glassware. The guy was pretty reasonable to deal with. I’m happy with their service and would use them again.

They made my move on time and on budget. The crew was incredibly punctual and committed with their job. This company turned what could be a stressful move into a smooth and nice experience. Delivery time was even better than promised and that’s something that I appreciate a lot. Thank you guys for making my move easier.

I made a great deal with this company. Their service was fast and effective, they even made the loading and unloading in less time than expected. They supplied packaging even for our mattress and wardrobe, that was awesome. The crew worked solid till the move was done. They are definitely worth it, give them a try!

They were pretty nice and helpful and offered me a good insurance. I was surprised about how careful they were, not even one piece suffered the slightest of damage. They were 100% available for me and delivered right on time. I’m happy with their service and recommend it.

I had a wonderful experience. Although I live alone and had no relatives to help me out with my move these guys did everything they made my moving experience much less stressful and exhausting. They showed up on time and loading and unloading was really quick. I would like to recommend them, absolutely great movers!

This company took all my stress away and assumed all the responsibility of my move. I just needed to call them once and then they sent me the quote quickly which was the lowest one that I got among several other companies. I confirmed the booking for the next day since I needed to move urgently, and as promised the next day the guys showed up. They handled everything carefully and efficiently. I highly recommend this company.

This company took all my stress away and assumed all the responsibility of my move. I just needed to call them once and then they sent me the quote quickly which was the lowest one that I got among several other companies. I confirmed the booking for the next day since I needed to move urgently, and as promised the next day the guys showed up. They handled everything carefully and efficiently. I highly recommend this company.

My dream was to live in Los Angeles and it came true, so I called these guys to move from Houston to Los Angeles, they answered all my questions patiently before booking with them. They were so respectful and kind during the process, took care of my belongings as if it were theirs and everything arrived safe and sound. Great job!

Very friendly guys that enjoy what they do. Their commitment to do things right and their care for details were the facts that I liked the most. The crew put together all furniture that was disassembled and I am very satisfied with the job. I plan to move with these guys again in the future.

These guys will always be my number 1 moving company. They were always reasonable and respectful. I called around several moving companies and they were the most reasonable one. Service was excellent and everything went smoothly. I would move again with them.

They responded quickly to my call, sent me a quote shortly and explained me the whole process making sure I had no questions. The truck arrived on time and they handled everything like professionals. I wouldn’t have done it better. A pleasure to find people who love their work and company.

From 1 to 10 I would rate them 10 for their trustworthy, efficient and low price service. They make you feel like you’re working with the best company, they didn’t leave anything uncovered, trucking, insurance, packing and handling were perfectly planned.

I contracted them to move from San Francisco to LA, and I was very delighted with their service. The representative and crew made my move smoothly and without any issues. I’m glad I trusted my belongings to them, nothing got damaged.

Honest, responsible and reliable, you can rest assured you’re moving your stuff with the best moving company I’ve ever seen. I would be pleased to use this company again, couldn’t do it without them.

A friend of mine recommended them to move from NY to Atlanta so I called them and they answered at once. The guy was polite and nice to me and sent me a quote in a few minutes. The crew service was even better than I expected, no complaints.

What a nice job they did on my move. All the staff was kind to me and made my life easier. Their availability is 24/7. They provided status without having to ask for it. I would definitely recommend their service to my friends.

Although I only had a 3 hr window with my building elevator I told this to the crew and they were so thoughtful to me that they worked nonstop until they got everything loaded in the truck in 2 hr. Due to the urgency of the situation my mattress was ripped however the Insurance took responsibility of this detail quickly.

After calling my sales rep, I received the quote which at the end of the day was pretty accurate. The crew arrived as expected and all of them were polite and compromised with the move. I told one of the guys that my dining table won’t fit through the door, so he immediately checked it out and found that he hadn’t they correct tool to disassemble it, but it was not a problem since he figured out quickly where to get this tool, so he went out and came back shortly. Everything ran smoothly and on time, thanks to the company.

I’ve never seen movers work as nicely and smoothly as these guys. My move had a lot of work I know that and there was a little incident but the insurance paid with no problem. I will definitely use this company again.

They did the impossible to accommodate me on the date I needed. Also they treated us patiently and respectfully. They showed up 15 mins after promised hour, but I consider this a small detail compared to their great commitment. I was pleased that they took great care of all our stuff, they were so careful when loading and unloaded each piece exactly where we wanted, I barely lift a finger. It was an absolute pleasure to deal with this company.

It just took a couple calls to get my quote which was honored until the end of the move. No hidden charges or extra fees were charged. Furthermore my sales representative was courteous and professional and available all the time to whatever I needed. I would definitely move again with this company.

The crew was very attentive to my instructions, I have a lot of fragile things and none of them were broken or damaged during the move, I’m pretty thankful for that and even better the price was the most competitive I could find in the market.

When they picked up my stuff it turned out that volume was 100 cubic feet less than previously estimated. My sales representative was so professional and honest that he recalculated the price based on the actual volume. I appreciate their honesty and transparency.