Perennial Van Lines

Was told by sale so he would be our contact to the end- never responded to us after sale- advise the company delivery has to been the week of April 18th because the family is flying in for delivery as they are still located in another state- it was alway no problem until they picked up the furniture- then it was we have no control because this gs happen on the road- they didn’t even have a truck going to Florida as of April 21! As far as we stand me paid more for worse service- my advise is do t believe them!

This group is a complete SCAM. Once they get your initial deposit you’ll never hear from them again. They do NOT return phone calls, do NOT reply to emails and if you ever do get though you’re told it’s not their department’s responsibility, regardless of the department you reach. Further, once you pay the non-refundable deposit you’re required to pay the balance of your fees in CASH. And they don’t disclose that until you’ve paid the deposit. STAY AWAY FROM THESE CRIMINALS AT ALL COSTS.

I had a horrific experience with a moving company back in MA, tried too rip me off for $8,959, items were less than a small studio apartment. Naturally moving my stuff from a storage unit in MA over to TN I was extremely anxious too say the least. Perennial was fabulous, the moving company they hired was Five Star Moving. I dealt with Hugo 🥰 and can not praise him enough for his organization, kindness and hard work, he had a list of everything I owned and I checked off as we went. I was pretty much open too a date, knew it was a long drive and had prepared and wasn’t promised a date which made it much easier. I did have too buy a few items here in TN too live.

Do not use!! The sales rep will assure you a date-this is not true. They have 5-15 business days to get you your stuff so you can be without it for 3 weeks!!!! But don’t worry-you won’t find this out until you give them your deposit. Which by the way…can’t be a credit card. They like account and debit card to avoid extra fees. Then when you call to check when the pick up date will be. They will tell you that delivery date can’t be assured. They when you raise hell about that bc now you don’t know what to do living in an empty house for 3 weeks with your 2 babies and one on the way. They tell you, you can secure the date but now that’s an extra $3500 fee on top of your moving fees. So you ask for your refund back so you can either drive a truck yourself to assure date or find another company that will be honest upfront. Nope-you won’t get your refund back under any circumstances. They are liers, scammers and thieves. They run you around. You’ll talk to Donna and Jessica all day and when you finally talk to Angela-the only person that can refund you. Which btw you’ll need to call like a million times to get Angela-you still won’t get your refund. Which will then lead you to writing as many bad reviews as possible and reporting them to as much boards as possible bc you are so mad and you are now out $1200 which is EVERYTHING after loosing a job due to COVID and the reason for this move in the first place. They have zero heart. Zero compassion and zero morals. Read more at: https://www.mymovingreviews.com/write-a-review/step-1

DO NOT use this company!!!!! DO your research before giving deposit. They are NOT honest and upright with you. They will STEAL your money and you will never get deposit back even if they don’t even come to your house or do a thing! We are moving from Florida to Utah-with 2 babies under two and I am pregnant. We spoke to the guy prior and he seemingly went over everything with us. We went over all the stuff we had. We gave him the date we need our stuff by. He said that’s absolutely no problem and the stuff should arrive by that day unless obviously an emergency or something happens which is understandable. He told us that they don’t take credit cards bc of the credit card extra charges. So we gave him our account number – MISTAKE #1 and RED FLAG!!!!! When we called back a week later to secure what day they are actually coming to get our stuff and make sure timing will be all good. The broker (you don’t talk to the actual company anymore) said that you absolutely can not plan on having your stuff there on the day that was talked about. Apparently the guy didn’t even list that date on the paperwork. And she said it can be anywhere from 5 to 15 buisness days. So essentially we can be in an empty house up to 3 weeks out. So we asked for our despot back right away to book another company and use the money for them or to rent a Uhaul and have my husband drive to guarantee driving. Another company said they can pretty much guarantee the date unless emergency obviously and that it would never be 5-15 business days later. So we called back again. Spoke to Jessica and Donna. They will NOT give deposit back even though we did not use their services. They said the 5-15 days was in the contract-we looked at the fine print and the contract again. It’s not in there. It does say the depsit is non refundable so that part is true however they SCAM you and are not honest up front and leave out the fact that you can potentially be without stuff for 3 weeks. She told me there are extended stays in the area. I would NEVER have agreed to this knowing I may need to be in an extended stay with a baby toddler and being pregnant while my husband starts his intense new job. I’m literally balling my eyes out so stressed out. We’ve spent so much money buying a home in this insane market to be able to make our kids comfortable and give a sense of stability and now we don’t don’t when our stuff will get delivered. How long we’ll be in an extended stay and all because they can’t give us back our despot. They also said they can guarantee the date with an extra $3500 on top of the expensive moving across country price. We don’t have all this extra money. So now we are stuck with this horrible company that I don’t trust for one second!!!! I also heard from the other company we talked to that after you pay the broker-the actual people that take your stuff with charge another fee on top of that. DONT USE. DONT MAKE OUR MISTAKE. DO YOUR RESEARCH!!!!

We were moving out of our apartment into our newly purchased house and I despise moving especially the packing part. They were very cheap compared to other companies in the area. They helped package the fragile stuff together as well which we were really please. There was no damage at all. Franky was very professional and I would love to hire him again!

Very happy with the perennial van lines. Everyone showed up exactly on time, and handled all of my things without any damage or anything. They were very organized. Everybody was very professional and the price was very fair. I had no complaints. Will hit them up in the future

Contracted this company to move my house to Florida from Texas. Everyone was really nice during the contract stage and also the moving process, especially Mike who made sure all my needs were met. My items were in great care and there was no damage to anything. I will definitely contact them again

I had an amazing time working with this moving company. They were fast, efficient, and came in at a very fair price. Overall it was a prefect experience and made sure to fulfill all of my request. Marcus did a great job and making sure everything was how I wanted it to be. Would definitely use them again.

They were almost perfect. I had a small issue but David at Perennial van lines made sure to fix the issue as soon as possible. The price was very reasonable. All the employees I met were all very courteous. They made moving over 1000 miles a breeze. Would recommend

The team at Perennial van lines are very efficient. I’m one that prioritizes my time, so l really appreciate the effort put in by the crew to help me make my move as easy as possible. They were very organized and made sure to follow all of my instructions. Thank you for helping make my move as easy as possible. Will definitely use them again in the future.

I have been having a difficult time do to the current pandemic and as a result I had to move back to my hometown. They were able to fix any issue I had and helped transport all of my things safely without anything being damaged. Paul, helped me out and made sure everything was perfect. I will definitely use them again in the future.

I am definitely very happy with the service I received with them. I had to move things from Florida all the way to Connecticut and they made the process very simple and easy. I though the price tag was very fair for the service provided but could have been a little lower. Perennial Van Lines definitely took care of me to satisfication

Throughout my prolonged discussions with the Perennial service manager (Larry King) I was told repeatedly that I had a minimum load based on my supplied inventory. A cost estimate of $1700 was provided. Once I signed the binding agreement I went over in detail every item with their quality control person and the estimate was raised to $2000 based on their own weight per item spreadsheet. I paid the $617 to begin the moving process. This was a long distance move from Buffalo NY to Houston TX. I was in Houston and the furniture was stored at a friend’s house in Buffalo. The contracted moving company arrived at the pick-up location and moving supervisor texts me to say that the estimate is now nearly doubled to $3777 based on volume not weight “is that OK?” Fortunately I was able to leave items at my friend’s house for a later pickup and did not have to pay the extorted price. I ended up moving $2,000 worth of furniture. Looking at a number of negative company reviews, low ball Perennial estimates followed by the potential of your furniture becoming a hostage load if you don’t pay up seems to be the normal business practice for Perennial and their contracted moving companies. Perennial’s own Guidelines state/warns …“ make sure your moving quote is binding and by weight. If you simply Google Cubic Foot Moving Scams, Google will show how flagrant and misrepresented those quotes are”…Misrepresentation is an understatement when describing these scam moving company operations. Do not use Perennial Van Lines or a moving broker, read the BBB complaints, do your research.

Needed to move from FL to NJ, they made it quick and painless. Absolute breeze to schedule. Quote was fair. I appreciate their services. I would recommend them to anyone who needs help getting to a new location, they not only arraign moving intrastate, but they also arraign moving interstate. Good job!

I needed to move out of Florida and these guys got the job done. I’m soo grateful for their great work and I’m glad they were there to help me out when I needed it. These guys are lifesavers!

I had to move from Florida to Texas and I was super scared going into it. But these guys helped get me through it with basically no problems. Very smooth. 10/10 would recommend.

Honestly, I was shocked by the amazing service. They helped make my move from Florida to New York so easy and painless. Everything was packed up and moved with great care and I couldn’t ask for anything more. Thank you so much.

I moved my mom from central FL to Texas and barely had to do anything once I found this company. They handled schedules, pickup, drop off, and even told me about damage on something small I would have missed. Only thing I had to worry about was driving my ma.

I had a great time working with this moving company. They were fast, efficient, Optical, and came in at the lowest quote out of everyone I tried. Overall it was a good experience and I would happily hire again.

Really terrible experience with Perennial Van Lines. I’ve done interstate moves twice before this and usually source my own quotes from multiple movers, which I’ll be doing in the future. Perennial Van Lines is technically a broker, so they aren’t an actual move company, they hire and manage the “right” movers for the job. Apparently, after they give you the sales pitch of all sales pitches, they then leave you to wonder what you pay them for. In my experience, I had several issues, the biggest two being that I ended up being charged almost double my original quote, and that I still have yet to receive my stuff. My broker, Keith Price, talked me out of other movers on my initial phone call stating that quotes were developed based on weight, not cubic ft, and anyone who didn’t do it this was was disreputable. Because of this, I packed in a specific way where I didn’t worry about the number of boxes (as long as I kept the same number in my estimate), meaning I didn’t worry about reducing in order to reduce my move cost. Surprise – the day my movers came (one day late, and they showed up at 7PM) they told me they charge based on cubic ft and I was over double the estimated cubic ft. My estimate matched what I had quoted, down to the detail level of “x number of medium home depot cardboard boxes”. You’d think that a moving company wouldn’t be surprised by either the weight range or the cubic ft of a standard box size. My quote went from about $2600 to $5600 for a move from California to Washington with almost the same exact list of items that were originally quoted. The only thing I added to the original was a small trunk. In addition, my contract with Perennial says to call them for any quote changes – called customer service twice while it was happening and didn’t get through to anyone, and no one ever returned my call. The other issue I’ve had was regarding timing. My broker (again, Keith Price) told me they guaranteed delivery within 4-10 business days of pick up. Well, here I am, sitting on my air mattress 10 business days after pick-up, 14 calendar days, and I still don’t even have a scheduled delivery date. I started getting concerned with this last week so called Perennial and left voicemails – haven’t heard a peep. Called the movers themselves direct who told me they “weren’t aware of any 10 day agreement”. On the same call they told me that the day of delivery I’ll need to pay the driver directly, and in cash. Talk about sketchy. Overall, I have had no help or assistance of any kind from Perennial, even though their literal job is to act as the broker and client advocate between client and movers. I will absolutely never use them again, and have reached out for restitution for the situation. Will update if I hear back from them, but I’m not holding my breath. If you get Keith Price as your broker, or his supervisor David Barr, don’t expect any help after they sell you a low quote that apparently means nothing in the grand scheme of things. Do yourself a favor and do what I’ve always done in the past – source a couple of movers, compare prices and reviews, and proceed on your own. Don’t waste the money with a broker like this who then vanishes and leaves you on your own.

This was the absolute worst experience moving I’ve ever had, and I’ve moved a lot! I had to sit in an empty apt for a month before they finally showed up. The movers were a bunch of kids, taking smoke breaks, and they were 3 days late, so I had to change my flight 3 times. No apologies, no nothing. Customer service never had any idea what was going on. They said they’ll be her in 2 days but I’m not holding my breath.

I had a last minute interstate move due to relocation for a new job. I was super impressed with the professionalism of the staff. The service was prompt and all of my belongings were handled with care. Thanks so much for such a positive experience!

Contracted this company to move my house to Atlanta from Florida. Everyone was really nice during the contract stage and also the moving process. My items were in good care and no damage to anything. Thanks so much!!

I have moved several times over the past few years. Its always been stressful except when I worked with Perennial because they were just so wonderful to work with. They showed up on time and had my stuff out of my old house in no time. Thank you so much!!

Very pleased with the movers here. Everyone showed up exactly on time, and handle all of my stuff with care. Everybody was very professional from when I contracted the company to when everybody showed up to move my stuff.

They made everything smooth, answered my questions and concerns and then picked up and moved my stuff with ease. Thank you very much!

They were responsive throughout the entire process and answered all questions that I had. Helped moved stuff that wasn’t on the move bill and went out of their ways to make sure I was taken care of.

Overall very east company to work with. They stayed communicative throughout the whole process and even let me push back timing the day after move because of other things falling through. Great customer service.

Read the reviews…the REAL ones, NOT the 14, only 5 star reviews, all made over 2 consecutive days within 15 min periods. Yes, you read that right! Hmmmmm Sketchy Much?? When you have to write your own reviews but are too stupid to not to at least spread them out….You might be a LIAR!!!! These are true con artists! Sales are smooth as silk! They will tell you how great they are and rattle off all kinds of “Trucking” crap then promise to accommodate your move. NONE of it is true. They will take your money, NOT provide what was agreed to then hide behind a cleverly worded contract. I needed a 400 mile move over a very short period of time from point A to point B (24-48 hrs). This was THE criteria and stated clearly UP FRONT! Perennial assured me (lied) they could do what I needed, handle the minimal items to be moved, and would contact me 3 days before my scheduled pick-up to confirm the inventory. 3 days before my pick-up would be a Sunday which anyone that can read a calendar (over the age of 3) would be expected to know, certainly a PROFESSIONAL scheduler. I, pro-actively, called 6 days before (Thursday during normal business hours) and was told to wait for my 3 day prior call. No 3 day call. No 48hr call. I called the day before my scheduled pick-up and that’s where the fun started! No “Scheduled” pick up much less delivery date. Wait, what about my 24-48hr window??? Yea, what about it? From what I have read, if they do actually make it to pick up your stuff, you will probably be extorted for more money once your belongings are on the truck. Who knows when or if you will get them back and in what condition. Check the 41 BBB complaints in the last 60 days! Bottom line, unless you have nothing to do but sit and wait, possibly in an empty building, for a month long period or more and have a pocket full of cash to pay the ransom on your belongings….RUN!

The first person I spoke with told me 2300-2500. I said great. After adding a few items from my garage it went to 2700. still good. After re-reviewing my order it went to 3015. not happy, but now it was 2 days before my move and had no choice and while not happy with all the increases still ok. The movers showed up and told me it would be 3500. SUPER upset. Now we are to 1,000. more than the original quote. The guys picking up my stuff said that is super common when someone does not come and do an in-person estimate. Called the company with the movers standing there waiting. No answer. Kept redialing for at least 15 times. It says on their contract to call them before you let the movers take anything. I pushed selection 9 for after hours. Woops that selection doesn’t work. I left messages and still no return call. I had to let the movers move my things or they would have left and I would have been stuck. Note to self -NEVER recommend this company. Always use a company that will send someone out to give an in-person quote.

I have used Perennial Van Lines. multiple times during the past several months, to assist in my business needs of equipment and furniture moves. The staff at the office and movers have been exceptional to work with. Perennial Van Lines and it’s representatives have been timely, accommodating and professional in all work performed. I am grateful for their service and help in addressing our business needs.

The office staff at Perennial Van Lines really took the stress out of moving. I have moved with other companies in the past, and they do not compare at all to how well informed and friendly these movers were. The movers showed up 1hr before my arrival window, which was a huge relief and they had me moved in 3hrs! Would recommend to anyone!!

I’ve always had the best experience with Perennial Van Lines. They’re professional and very helpful. Moving can be a pain, but they help take the stress away. I don’t play with customer service and each time I call to ask a question they’re always helpful and that alone is truly a blessing. I haven’t had any issues with any of my items. The prices are great! Thank you to the wonderful staff. You guys are AWESOME!

My apartment complex recommended Perennial Van Lines to me to help with my fast move. I called them on short notice and they said it was no problem. I got a good price better than the other quotes I had. They were quick with the move in process and none of my furniture was broken so that’s always nice. The movers and the staff were very knowledgeable and helpful with scheduling my move. Definitely will use them again on my next lease!

Movers were FANTASTIC!! Arrived at 8:30 and had everything done by 11! We have extremely heavy furniture but not once did I hear them complain about the tight spaces we asked them to move things in and out of. At one point it took them 20 minutes to get our couch inside the front door because of how it was angled and they still had smiles on their faces when they were done. I would use them again and again for any move I have to make!

First I would like to start by saying I was kind of hesitant about hiring a moving company because of all the bad experiences I’ve had. The crew was very informative and made me feel good about their services. They packed and moved me to my third floor apartment with 3 guys and took apart my beds, placed everything where it needed to go. Could not have gone better!

The two men that moved my belongings from Perennial Van Lines were probably the best I could have ever wished for! They arrived on time, in a perfectly clean company truck & trailer, and were incredibly professional. They moved my boxes and all my furniture out of my old apartment and into my new one within 3 hours and I didn’t have any damage to anything, not even a single scratch. I highly recommend them!

Definitely the BEST moving company I’ve ever used!! I’ve used them now 6 different times and always have the best experience!! The entire crew were fantastic!!! I couldn’t have asked for a better service!!! My stuff and I appreciate all three of you!! I’ve used multiple movers from here and they all do a great job!! Thank you Perennial Van Lines!!!

My two man team was amazing. Showed up on time, started right away without hesitation! My one bed apartment was moved from across the city in no time. The guys were so friendly and willing to help despite it being the heat of the day in August! Thank you, Perennial Van Lines! I would recommend to anyone looking to move!

I am so pleased with how quick, effective, and professional my current move went with Perennial Van Lines. They came and got me all taken care off, no headaches at all. The movers were professional, and understanding to my situation and helped me tremendously! Thank you so very much! I will be sure to refer my friends and family, as you were so helpful with my life changing transition

I love the customer service we receive with our property. They are always checking in to make sure we have all we need to better serve our residents moving needs. And of course, the residents love the free move program that we have teamed up with Perennial Van Lines to offer. Anytime someone asks if I can recommend a moving company, they’re my go to! They’re AMAZING!

Love this company! As an Assistant Manager to a luxury community I get asked a lot for referrals for everything and I’m proud to refer Perennial Van Lines. They are always professional when assisting my residents and I’ve gotten great feedback from them. I look forward to recommending Perennial Van Lines because I know the job will be done right and professionally.

Perennial Van Lines has always been great! I have used them twice and have been more than pleased. I have worked with them on many occasions and they are so helpful! I have referred multiple friends and family members to them and have always had awesome feedback. They are so professional and they are fast! I definitely recommend PVL to anyone in need of some awesome movers.

The movers arrived right at their scheduled time and promptly got to work. They wasted no time getting to work moving my furniture out. It only took an hour for them to clear my apartment out and get on the road to the new place. What really impressed me was how great of a job they did moving my stuff into a 3rd floor apt. on a hot day. There’s no way they weren’t exhausted, but they continued to work efficiently to get the work done in a timely manner. The whole process only took 3.5 hours, which was awesome. Thanks for the great job.

My family and I moved cross country so hired perennial. They hired a third party moving company, so it was not even them. The third party moving company showed up with a truck and hired 3 sketchy guys the night before off of Craigslist. Now we have been in our new location for roughly 35 days and still have no idea where our stuff is. I would be very careful with all of the moving companies. We had nothing but issues. Also they only take cash, but no one told me that until after everything was on the truck. I was stuck trying to figure out how to come up with over 2k in cash. Was ignored by Perrenial the whole time and the third party called and yelled at me for making a fuss to Perrenial

Terrible – If I could give a zero – I would! Salesman said yes to everything then I neglected to read contract – Everything about the move was a disaster – they charged extra at original pickup – items were to be delivered in 3 days but took 3 1/2 weeks – took load to Texas and waited for another truck to pick up – one guy available for unload – wanted cash instead of me paying credit card as I had previously – very sketchy – now checking to see what all they broke or stole!

Absolutely avoid Larry King, he will sound very genuine and caring when he is trying to sell you on the phone. Right after you pay him $600, he returns no calls, no emails, nothing. I’m sitting here in my new home with absolutely nothing but the clothes on my back. Larry told me my stuff would be here 4 days ago. It absolutely enrages me how he seemed so genuine and caring, but doesn’t give one single care about you.

I would rather pay a teenager to pack all of my things and move them across the country before I used them. I would not use them if they were the last company on Earth. They do not communicate with the moving companies they contract with at all. Our moving company was 4 days late (Perennial’s fault, not the company). When they arrived, they did not have the updated inventory list so we got charged 300 square feet in overages. We tried to get ahold of them to send the new contract, and they would not answer any calls to help the situation! They have been completely shady, dishonest, and are just trying to get your money without providing a service at all.