Lugless

Lugless is one of the worst shipping options I’ve used. At every step of the way, they kept upselling me on services. I purchased the most expensive package because their rep convinced me that it comes with better customer support and higher coverage. My luggage was late in arriving, to begin with. When it did finally arrive, it was damaged beyond repair. There was industrial oil all over the suitcase and was broken in several places. The oil had seeped into the suitcase and damaged clothing as well. When I opened a claim, lugless tried stonewalling with delayed responses and phone numbers that wouldn’t be answered. Then they asked for pictures several times. At the end, they denied the claim on frivolous, made-up grounds. I’m not dropping the matter here but wanted other customers to be aware of this unscrupulous, disrespectful company. Check their rating and reviews on the Better Business Bureau site before you use them! https://www.bbb.org/us/ny/albany/profile/travel-services/lugless-0041-235974086/customer-reviews

Me and my sister were relocating and used this at the same time when a friend suggested it for us. My sister’s check-in bag was broken and my 2 check-in bags are lost. It was a pretty bad experience, they say that carrier guarantees, for which I have paid extra money for insurance and still lost my check-in bags. The customer support is not at all supportive and gives vague responses. It is worth spending some extra amount and sending it via UPS directly rather than using lugless. I feel it should be named as USELESS instead of LUGLESS.

Yup, they seemed fine until charging my credit card $500 a week after my trip. I signed up to ship “Extra Large Golf Clubs, under 65lbs”. Mine were 45 lbs. They will lure you in with a low price, and then charge you a lot after the trip. RUN.

Good evening, I am new to the reviews world and this is my first review. I recently shipped 34 boxes with thousands of items through LugLess from Cleveland to Mississippi. My boxes were delivered 4 days prior to my designated arrival (which I chose on the website) and were thrown on the front porch. At least half the boxes came destroyed, with huge tears, with some half empty. Hundreds of invaluable and memorable items were gone. Customer service is unprofessional and the insurance team will not acknowledge the psychological damage I went through. Definitely the last time I use their service. I hope no one goes through what I went through. Thank you for your time.

Lugless is a scam, customer service will throw you to FedEx and vice versa, do yourself a favor Don’t use lugless.

Lugless is basically a scam. 1) It would be cheaper to send your package with UPS directly. I weighed my bags at the UPS office, and I overpaid so much, that the employee gave me a look and was disappointed for me. 2) I have permanently lost almost all of my belongings trying to ship with them. I am very disappointed at the loss of almost everything that I own.

I used them to ship my trunks when moving out of state. Now all of my belongings are lost, and one of my trunks is damaged. There was no effort on their part to contact me when there was an initial issue shipping the packages to Texas. They held the trunks in Boston ( I shipped from California) and asked my for an additional $200 to ship it back to Texas. Just ship your things normally and save the trouble.

Terrible service. After my package was delivered I got an email that said I owed extra money because the shipping cost them more. Why are they charging a flat fee if they don’t already know what the cost will be? Then they want to charge me a late fee on top of the extra charge and say it’s $20 every month I don’t pay. Total scam, stay away from Lugless!

Lugless has terrible customer service and a business model that makes no sense. I paid $43 to Lugless and dropped my bag off at the UPS store in DC. I flew to New York two days later but my bag never arrived. I spent the next three days waiting for my bag. Because Lugless is a third-party, UPS did not update the tracking information. I emailed Lugless only to be told that the plan I bought does not guarantee an on-time delivery nor include customer service. I would have to pay six dollars just to talk to someone on the phone. I spent my entire trip waiting for my luggage which never came. Lugless refused too take responsibility and instead deferred to UPS. I was left without a change of clothes, medication, or items I needed for work. It would’ve been much less hassle to check my bag.