What a terrible decision for me to use this company. The nightmare started when they came to my house in one day later than what ws promised. The guy told me that the original estimate volume was wrong so i have to be charged double.Completely unacceptable and inappropriate as I provided a accurate list of my shipment. Never use this company!

IVL contracted with a local company, YRC to pick up my packages as I was moving to Europe. I had to leave my apartment on a Sunday, and the move was scheduled Friday. When Friday rolls around, the shipper pushes the pickup window multiple times. On my final call to dispatch, it turns out the driver marked the pickup as complete and left for the day. YRC apparently does not do business over the weekend, dispatch had left, so I was left with a bunch of boxes that had to be moved by Sunday, but couldn’t be moved until Monday. I immediately rescheduled for Monday. When I attempted to call the rep handling my account, I called his office and personal line, and I also called IVLs customer service line. I received no answer, nor return call, in spite of leaving messages about my plight. On Monday, YRC once again pushed the date to Tuesday, when they finally picked it up 4 full days late. I took this to IVL and requested some compensation. They denied any responsibility, since all they had done was scheduled it – how could they have done anything wrong?! Their policy is not to provide any compensation for unforeseen delays. Just the foreseen delays, I guess. I went back and forth about this with them, until they strong armed me, saying that I could either pay, or pick up or have some other shipper pick up my stuff from its locations 1000 miles away from its original location, and 10000 miles away from me. So, since I paid full price for a discount rate service, I bring this to you – If you need to move internationally, look elsewhere.

All the furniture was wrapped well. All of my items arrived without damage. The Crew was friendly and diligent and they let me know about all the extra costs that could come up during the move. I’m happy with International Van Lines and I would highly suggest you use these guys!

Hire these guys.. fast, fair and clear. I will use them again.

I saw some very positive reviews about this company in several sites then I decided to call them. Their sales rep answered my call and he was very responsive to all my questions. He sorted out my needs and offered me a moving plan which fits my requirements. The deal seemed to be a good one. So, I accepted their offer and hired them for them move. Like the sales guy, their movers are also very much committed and professional. They were doing their best to ensure that everything remains in order and they were eventually able to complete the job before the quoted time and perfectly. I felt really good to see all my belongings came at the right place within the schedule and in one piece. Great job guys, keep it up.

Our domestic long-distance move with International Van Lines was supposed involve one truck and five days to pack and drive to our new home. Instead, it ended up taking 31 days, 7 to 8 truck loads, and cost almost twice the original estimate, when you add in the three-week forced hotel stay while our goods were held hostage in an undisclosed storage facility. It was a nightmare from start to finish. Our belongings were three times held hostage while demands for more money (sometimes cash only) were made. Our things were damaged, and some are missing. There was no inventory control–we even ended up with someone else’s belongings, and nothing was done about that, even though IVL was informed. The promises and guarantees made my IVL when we hired them were all broken. Communication was horrible–inefficient, rude, and unprofessional–throughout. Before the nightmare was even over, they first offered us money to be quiet, then threatened to sue us if we spoke out about our experiences. Now they are going arond disputing my reviews, claiming that we never hired them. I have proof that we did! Such behavior certainly explains their good online reviews. By the way, we have all this in writing. I’ve never experienced such deceptive and/or incompetent business practices in my life. Read more about what happened to us, as well as other honest reviews of this company, at our info site: internationalvanlines(.info).

This was the absolute worst moving experience ever. I’m going to summarize because if I went into detail no one would ever take the time to read all the things that went horribly wrong. First off they gave us a quote to move our stuff from MN to CA for $2500. They never checked our inventory or asked any detailed questions, even when we called them to confirm the amount and the list they provided of our things. Then the movers show up and tell us it is THREE TIMES that amount. At that point we have little option since we have plane tickets for our family to fly out to our new home the next day. They also tell us we need to pay 75% of it then which we talked them down to 50% since that is what they said on the original phone call. They asked if we could pay cash for it which is absurd. 2 weeks later we get a call on Saturday night saying they will be there in the morning. when they arrive they say they need a cashiers check for the remaining 50% or else cash. they call on Saturday night with no banks open on Sunday and say they need a cashier’s check or else cash?? of course we don’t have a cashiers check and we refuse to give cash to the sketchy operation so they drive away WITH OUR THINGS. They come back the next day. We have a long list of items broken which is somewhat understandable moving across country but what is worse is the items we saw in the truck that they failed to unload before they left. This was the absolute worst experience that I have waited a month to even attempt to write about or submit a claim for our missing & broken items because I get too upset to relive. we are talking $8000 and they keep putting us in situations where they want cash??? When asked why they can’t take a legit, paper trail type payment such as credit card they said it was because then we can just stop payment on it. So you don’t offer your customers a legit payment because you have such terrible service that stop payment has obviously happened multiple times to them? ZERO STARS — DO NOT USE THIS SKETCHY, HORRIBLE MOVING COMPANY. I felt like I was manipulated and taken advantage of the entire time.