Harold Kass Worldwide Moving

David lied about the delivery dates and fees just to make the sale. They made us pay more upon pick-up and delivery. Our stuff finally showed up after 3 weeks. It was nearly impossible to get information from anyone for days. David from Sales stated the delivery date would be 9/30-10/1 and confirmed multiple times. After pick-up on 9/27, Destinee literally said “I don’t know why sales would tell you that because Friday would be impossible.” They apparently only have a truck going out to the East Coast every TWO WEEKS. David’s original promise of 10/1 is the only reason we chose this company. After 1.5 weeks went by with no update on the delivery date and we had already driven across the country, Destinee said we could come pick it up from their warehouse ourselves with no refund. Another week later, on 10/19, we finally have our belongings, but surprise, we were forced to pay additional stairs fees that David also said were included. They rarely answer the phone, return voicemails, or reply to emails. Most people you can reach have no idea of delivery dates or where your stuff is and one extremely rude receptionist wouldn’t put me through on the phone and said “Just keep emailing.” That’s their solution… FYI the various numbers and options also lead to “HK WorldWide” and “Best Price Moving” so avoid all of them. The only person at this entire company who is helpful and pleasant is Crystal (apologies if I’m spelling that incorrectly). She was the only person who apologized the entire time and it wasn’t even her fault at all! She’s also the only person who I could regularly reach and was extremely sweet.