Tori
1 Reviews
NEVER USE CR7 ESPECIALLY FOR MILITARY MOVES
Signed contract with CR7 6/3/2021 for 680 cubic feet/ approximately $3,100 to move me from Connecticut to North Carolina scheduled for pick up 10/4/2021 to include storage and then delivery in NC 11/1/2021. Estimate went up 950 cubic feet approximately $5000 once I gave them exact box count with dimensions. When arrived at my house told me I had way more than the quoted amount even though I gave exact box dimensions and counts. Had no other options and was ultimately charged for 1800 cubic feet and was charged $10,690. Delivery date of 11/1 was confirmed on 10/29. Didn’t hear from anyone until I called several times on 11/1 and was told driver didn’t have right clearance to drive out of state so wouldn’t be there until 11/2. Called on 11/2 and finally heard back at 3 oclock that driver was injured and would not be there until 11/3 late in the day. At 6PM on 11/3 was told they would be there at 8AM 11/4. At 12PM 11/4 began calling both the driver and the owner neither of whom answered me until 1:30PM. I was then told he would arrive at 3:30PM not 12. At 3:30PM, when no one was there I called the driver and was told he was almost to NC I reminded him that I needed a weight ticket in NC to complete my military reimbursement. He said no problem. An hour later he called and said he was 15 minutes out and needed an address for a weigh station. I did not know of a weigh station because I thought he would use a weigh station on the highway as they had in Connecticut. I quickly sent him to a landfill where he was told they couldn’t weigh trucks of that size. At this point, I called the owner and tried to explain. He wouldn’t answer so I called several times in a row. Once he finally answered he began screaming and cursing at me so I hung up. At 6PM driver got there and demanded payment before even showing us the truck had our items. When they began to unload the only helper was wearing flip flops. when we asked about other shoes he said he was fine with the flip flops. As a result of this incompetency, my husband began to unload our items because he was able to do it faster and safer. Each item that was packed had room labels on to show where the item was to go in however, when I tried to tell them which rooms were which, the driver told me that they weren’t going to use the labels they needed me to stand outside the truck and read each label and show his helper where the item belonged. This was another reason my husband continued to unload items because he didn’t have to wait for me to tell him where items went. Once all the items were in the house it became clear that they had not been well taken care of. All of the wardrobe boxes were crushed and falling apart, they dropped and destroyed our toolbox, so tools were going everywhere in the truck, our coffee table had several deep scratches, everything was dusty and dirty, both mattresses that had been put in mattress bags by the movers in Connecticut (I provided the bags as instructed by First National) had dirt/mud spots on them, and my adjustable height desk now only adjusts on one side. When they went to remove the moving blankets and protective wrap, they hadn’t brought any knives or scissors, so I had to find some in our boxes for them to use. Additionally, part of the contract was to put the furniture back together that was taken apart, however, they didn’t have any tools so they had to unpack and use our tools as well. Eventually, all the items were put together, the final paperwork was signed, and they went to leave. My husband walked them out and the driver then asked him for tip money for him and his helper which seemed very inappropriate to me with the way the process unfolded.
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