ZERO Ohhh BEWARE!!! – A big fat ZERO rating; such a scam. Our move from CA to TN in August 2021 was intensely disgusting on every level. The supposed “owner” named Ben (Dover) was horrific as was our entire 3 month, $5,000- hostage-style-held additional fees, and ultimately 75% of the load was a missing/damaged/lost/don’t care experience. I am a very strong woman, and we are good people; and they broke me down- literally almost lost 50 yrs of our “livlihood” from these less than stellar criminals. We were SO incredibly bitter & tired in the end that I didn’t even follow through with claims/complaints/attorneys once we caught our breaths. Hey Ben, bet you are still living your best life out there, eh? You are super lucky I didn’t live closer to your office. Still shaking our heads and sharing with others, you idiot. To all- Happy now, but don’t have this happen to you!

REVIEW about Cardinal Van Lines (Boynton Beach, FL): Just short of $11,000 to move a 2 bedroom 2 bathroom condo from Illinois to Arizona by Cardinal Van Lines (Boynton Beach, FL). ALL of our items fit into a 10 X 15 ft storage unit in Arizona, with room to spare. The quote we got was $5,500, then went down to $4,800. We were told numerous times that it could even go lower than $4,800 if we didn’t move some of our items. So, we sold or gave away our sofa, French Door Refrigerator, Kitchen Hutch, Dining Table & 4 chairs, small extra refrigerator, TV Stand, Curio Cabinet, bathroom cabinet, Night stand, desk with printer, printer, throw rugs, all our lamps, air sofa/ bed and our king size bed. We were told numerous times that our contract was not a basic contract, but a “locked in price” contract that could NOT go up. We were told that even if we needed to add some things, we need not worry. Our only caution was that we couldn’t add anything after quality control called us for a final count 3 days prior to the move. After that, there might be an upcharge if we tried to add anything. We were very careful to follow those instructions. We paid our deposit and signed the contract, relieved that our move was going to be a smooth one. We added more boxes as we were still packing and had informed George and District Manager Travis, but again were assured that there was no problem with that as long as the “quality control” call items stayed the same after the call. They did. However, that’s when the charge went up to $10,800. The $1,000 administrative fee at the beginning had increased to $4,000 along with an upcharge for the items we had been told we could add with no problem. We, also, thought Cardinal Van Lines would be moving our things. That’s what we were told before we signed the contract. Not so. They subcontracted to another moving company in Illinois. (By the way, just call Non-Stop Moving Company, if you are in Illinois for your move). Non-Stop Moving Company was excellent! Very professional, considerate of our belongings and labeled and meticulously catalogued everything they loaded. However, they were only responsible for the Illinois part of the move. J & D Moving Company out of Nevada were responsible for bringing our items to our Arizona storage unit. Not as impressed with them. Before our items went to J & D Moving Company, we were told they were stored at the Cardinal Van Lines warehouse. The account of our move reads like a “Bait and Switch.” Everything seemed wonderful at the front end of our talks, but a nightmare at the back end of our move. However, after paying our deposit and just days before our move, we were stuck! Would I do this again? NO WAY! Would I recommend Cardinal Van Lines? NO WAY! Would I recommend Non-Stop Moving Company out of Illinois? Yes! THEN, when we emptied our storage unit in Arizona, we found that several items were missing and quite a few items were broken. I think they must have played “toss” with our boxes as the items that were broken were not just chipped or a piece broken off, but SHATTERED! They looked like they had been SLAMMED down on the ground! So, we made a claim to Cardinal Van Lines about these items (some of which were irreplaceable, being family memory items). They offered us $75 for all of them, but we had to keep quiet about our issues. We refused their offer as a “slap in the face” so that I could inform other people about the POOR service we received in our move. Hope this helps someone so that you don’t go through our nightmare.

I was ultimately victimized by this company through a series of unprofessional and dishonest events. Read the following: 1. I was making a local move and the company did not inform me that it was a national company and could not guarantee timeliness or cost of moving me (as opposed to local companies who set a fee, arrive on time, and charge a pre-established fee). 2. This company asked me for a detailed list of items in my house prior to the move. They called me days before the move and verified the list of items to estimate space needed in the moving vehicle and cost. When the actual moving truck arrived, the space required was greater than the space allotted for in the contract, resulting in me being charged extra for extra use of “space”. Furthermore, there was not enough space on the truck for my belongings, so I and two local contracted helpers had to load items in our cars to make the move. 3. The mover arrived two and 1/2 days late (one day past the scheduled window). Upon review of the contract, there is a loop hole that states the company is not responsible for any delays. I had already paid a $1300 deposit and would lose the deposit if I found an alternate mover. I was up against a deadline due to the closing date. When I called the company, the responder told me I should not have scheduled to move so close to my closing date rather than being apologetic or empathic. I was actually in the house past my closing date as a result of the movers delays in arriving. 4. When the mover arrived, I was told that there would be an additional fee for my stairs. Upon calling and contracting, I informed the scheduler that I had basement stairs and one set of stairs to the second floor. I was told that one set of stairs was free and the other was $75. When the mover arrived, he said there would be an additional fee for the stairs because stairs were considered “seven steps” and my stairwell contained more than seven steps. 5. I was asked to sign a document re: damage or loss of items. The document had two choices: the company would provide full reimbursement for lost/damaged items or the company would provide $0.60 per pound reimbursement for lost/damaged items. I was told to sign the second choice. Just above this, in bold, it said not to sign that selection unless I was forfeiting access to full coverage/reimbursement for lost/damaged items. I told the mover I did not want to sign the second option; he told me the company no longer offered the top option and the second option was my only option. 6. When the mover arrived, he did not have staff on hand to help with the move. He actually made a call to local contract workers from home and asked them if they were still interested in the job today. We waited 45 minutes for two other movers to arrive. 7. At the time that I was informed of all the additional fees, and while I was waiting for the local movers to arrive, I told the mover I did not want to continue with the move. He called his boss and put me on the phone with the “boss.” The boss told me he would only charge me a few hundred dollars more to continue with the move. I clarified that I had already paid $1300 and, per the contract I owed $1300 more to the mover. I asked if he meant in addition to the $1300 still owed. He said no, it would only be about $500 more. At this point, I agreed to continue with the move, as I was already past the closing date, needed to be out of the home, and could not pull off moving the entire house in a reasonable amount of time with friends/family. 8. After loading the belongings that would fit into the van, I was told I owed an additional $1700-above contract price and above what was told to me earlier by the “boss”. I said I would only pay the contract price. The mover called his “boss” again, and the boss said he did not want the job anymore and told him and the local movers to take all of my belongings out of the van. It is now 8 PM on a Saturday evening. 9. When I finally succumbed to paying the additional fee to get my belongings moved, I was told I had to pay be cash or money order. It was a Saturday evening, so I could not get a money order. In addition, the amount of cash I needed to withdraw to pay the mover was more than the bank would allow me to withdraw from an ATM, even with multiple withdraws. As a result, I had to Venmo payment to the “boss” (not a Cardinal Van Line employee). 10. One of my items, a wet vac, which was placed in the local movers car due to the van running out of space, never made it to my home in the move. I considered legal recourse, but this company has stolen so much of my time and money already that I haven’t been able to make myself follow up with legal action as of yet.

I can’t believe these guys are still in business. They have all different names and never give your deposit back, even if you meet all terms and conditions of the contract. They are crooks and how have they existed this long is beyond me. I think the whole call center, accounting, sales, etc. is all in the same scam BEWARE!!! They are crooks

Cardinal Van Lines is a Scam and they are not moving Company. They are broker which is very important to know. They don’t own any trucks and not responsible for anything. Their deceptive business practice was to give you an estimate way under to lock you in to pay down deposit. Once you pay deposit, you won’t be able to get your money back. In addition, they will say to do another check closer your moving date. Then, they will jack up your estimate right before you move. You can’t even take your money out. On your moving date, their subcontracted company will come and even up their cost. By then, you really get stuck and have no way out if you are required to move out of your house. On the date that we moved, we have less times than the original estimate, and our costs went up by 9K. The original estimate was 6K, and we ended up paying 19K at the end. We fought and they agree to give us rebate for 1K, after two months, still haven’t got the money yet. Also, all the reviews were fake.

I booked with Cardinal Van Lines for a move from Indiana to Missouri. They gave me a 2 day window, and stated they would call a day in advance of arrival. This was a full service move, meaning that they would be packing all of my items. The day before they were supposed to be at my house, they called and stated they couldn’t accommodate my move for another 2 weeks. I did not have 2 weeks to spare given I had already closed on my home and the new buyers were moving in. They stated I would get a full refund of $1,400 (my deposit). It’s been over 2 months with no check. I’ve tried calling and sat on hold for hours. As soon as I finally get someone on the phone, they hang up immediately when I say I am seeking an update on my refund. It’s incredibly frustrating given I was left with no movers with less than 24 hours notice to find new movers for a move to a different state.

HUGE SCAM!! I paid a deposit for a move from San Diego to Boston and received a 2-day window for the pick up. The night before the second day of the window, I received a call from the movers saying that they needed to delay for a day. This was already a huge issue, as my flight to Boston was on that day. Then, they called each of the next 4 consecutive days, telling me that they could not pick me up until the next day. Finally, I was put on a schedule 4 days after my scheduled move window. That morning, I was called and told that there was a mechanical failure, and they’d come the next day. The next day, they never called or showed up. I was able to contact the driver, and he told me that I was never put on their schedule. For the next 3 days, they called again to tell me that they needed to delay for another day. Finally, I was put on the schedule AGAIN, and the truck never showed up AGAIN, despite my calling the movers and Cardinal multiple times throughout the day and receiving assurance that the truck would come. Cardinal then assured me that they could get a truck to me early the next week, and they never even called me back. I asked multiple times for a refund on my deposit so I could hire movers that would actually show up, and Cardinal refused because their movers were still “willing to do the job.” Yet, they continuously never showed up or contacted me. 1 month later, Cardinal is still telling me that I can’t get a refund because the movers are willing to do the job. But my lease expired 3 days after my SCHEDULED pickup window, so obviously I had to hire new movers. Do NOT book with them if you actually want your stuff to be moved. They did absolutely nothing except cost me time and money.

After reading all of the reviews for Cardinal Van Lines, I am more frustrated and angry than ever. I used Cardinal to move me from Mass. to SW Florida. My pick up date was July 31, 2021. Was told it would be a 7-10 day to deliver to Fla. It is now day 24, and no response from them. I call, e-mail, and text with no other response than we will let you know by the end of the week when the deliveries come back to the depot which is in Pa. For four weeks in a row, I get the same text that when the truck returns to the depot, we will let you know. What recourse do we have in this situation? I cannot even register my car here in Fla. as my paperwork is in my shipment. I also have many health issues, and guess where all my paperwork is. Something has to be done about these companies. The company that picked up my stuff was Pro Tri State Movers out of Pa. They drove up to my house with no heads up. Parked in front of my house, called me to let me know that they were here. Came in to see how much stuff I had, and informed me that it was way too much for what Cardinal had quoted me as to the space I was paying for. So I ended up having to pay for a much larger space on the truck. Do we have to engage a lawyer?????

I scheduled my move with them 2 months in advanced and paid the deposit. 2 days before the move they call and say they don’t have a truck to move me(some mechanical issues) then say they can do it 3 weeks later meaning mid July. I said just give me a refund of my deposit since they were canceling my move basically and they said sure. Well it’s been 7 weeks and I still don’t have my money back. I’ve called several times they keep saying they sent the check when I can get through otherwise I’m hung up on other times. Do not waste you time or money with this scam of a company

Complete Scam & Extortion. Stole all my daughter’s personal longings when she would not pay double what quoted. Low Lives stole babies cribs, toys and boxes of diapers

This is the WORST MOVING COMPANY!!! DO NOT USE!! They have mislead me since the moment I received a call from a 3rd party moving company telling me they were hired by Cardinal to move my items. I was never informed this would happen and when they show up they are in a Rider moving truck. Talk about sketch!! This was after getting a call from them on Saturday asking if they could pick my items up on Sunday instead of Monday b/c they wanted to get back home to enjoy their weekend for Memorial Day. I told them I was not prepared for that and they offered to pack my 2 very large flat screen tv’s for free so I agreed. They show up and tell me they can only do 1 for free and charge me an additional $100. I give them a deliver date of June 1st and call on that day to get an eta/status on my shipment and Cardinal customer service manager, Jessica, tells me to call back next week b/c they need to line a driver and tuck up for my shipment. She is a JOKE by the way. No customer service skills, no compassion or understanding. She gives zero fucks about you and your situation. She proceeds to tell me they have 21 days to deliver my items which again, I was never informed of when I booked this move or when I gave my deliver date. I ask to speak with her boss and she said that would be the owner and they don’t speak to customers, like I am so beneath them to even talk to. I have no idea where my stuff is at or when it will arrive. This has been a shit show since the movers showed up on my door step. I filed a complaint with BBB and will continue to write negative reviews everywhere I can in hopes of stopping anyone else form using them and going through what I am currently going through.

Signed a contract in early March for a St. Louis to Chicago move in May. When working with the sales person, we were extremely clear that this move must occur on the estimated weekend (any day of weekend is fine, but we are flying in to get our remaining items out of storage). I signed a contract and paid the 30% downpayment (~$600). A week and a half before the move, I called to confirm the amount I needed to put on a certified check. The customer service person put me on hold for about 20 minutes, then said that there was a “50/50 chance they would pick up on the weekend we estimated and likely will cancel”. They then tried to blame it on the fact that St. Louis to Chicago is an “unusual route” and they don’t have anyone to do the job. We are now completely stuck a week out with no movers. Customer service sent an email confirming the deposit would be refunded within 7-10 business days. It has been 10 business days and nothing has been refunded. Complete scam.

I feel as though I have been completely taken advantage of by this company and could not recommend them to anyone. Whenever I booked my move, I was told it would be $1500 and three to four days before I receive my things for a Pennsylvania to Florida move. Now, after paying double than what they said I would be paying, I am told it could be up to 14 days before I even receive my things, and that’s only after they picked everything up. Scott Thomas on the phone only told me what I wanted to hear, took my money, and has been unhelpful since. They contract your job out to another company and after they get their deposit, they don’t care to deal with you at all. They didn’t ask for the size of my boxes so because of this, the movers said I would be paying extra. Another thing I was never told about was that I needed to have CASH or VENMO ready for when the actual movers arrived. If I had planned on using a credit card, I would have been out of luck. And now it is incredibly difficult to get anyone on the phone with the status of my belongings and it is now days after my projected delivery date with no word from them without me calling relentlessly. Every time I get someone on the phone, they say I will receive another phone call later in the day to discuss my issues and that never happens. I am being given the runaround while this company refuses to tell me where my belongings are and when I will get them. I was supposed to start working a few days after arriving (as soon as I had my things delivered to me), but I was never told that could be up to two weeks from my pickup date and now I am left without a way to make money seeing as they have all of my equipment (I’m a massage therapist and they have my table.) Considering their lack of concern about my timeframe, my money, and all of my things that I entrusted them with, I am honestly very worried about whether my items will arrive to me in decent condition now. Friends of mine had a job booked with them a week after me but after they saw how unprofessional Cardinal Van Lines is and how dishonest they were about price and time frame, they were able to cancel their job and receive their deposit back as this company KNOWS they are making promises they won’t keep. Please save yourself money and peace of mind and do not use this company. They will rip you off and then say everything was only an estimate. Guaranteed all of these wonderful reviews are bought because both myself and my friends experienced nothing but terrible service from them.

When we hired Cardinal Movers we were promised a “white glove” move. That our properties would be protected on both ends, furniture would be disassembled and reassembled on the other end and more. Just days before our move we had to hunt them down. They increased our move price $4000 and then the actual movers they contracted us out to arrived at 7pm at the end of our 2 day window. We were then delayed 2 days and lost our security deposit on the house. Cardinal promised to reimburse us $3200 for the lost security deposit and for additional costs the movers were forcing on us. That credit has never been received. They even sent us a fake credit receipt. The movers damaged our hardwood floors, put holes in the walls, damaged trim, doors and stair posts. We had to pay for the repairs on all of this. Then they damaged all of our furniture, extorted us for an additional $6500, did not setup any furniture at the end destination, lost half of the hardware for the furniture, all of our boxes we smashed or broken open and $10,000 worth of our belongings were not delivered. Cardinal will not answer their phone when we call, or they immediately put us on hold for over 45 minutes, then disconnect. If we call from a different number, they answer but then disconnect or put us on hold when we identify ourselves. DO NOT USE THIS COMPANY!!

This is a bait and switch company. They are brokers who sound good, promise everything then contract out to another company who does actual moving who ha e terrible reviews. Once they get their cut they are not as accessible and when you do they blame the other company though they made the promises. Also the other company than ask for more money though it was stated that you would not owe anymore and their response “ it is out of our hands what they charge”. Don’t do business here. The move was very stressful and forget about pickup and delivery dates. Very fluid and at their discretion

I will not recommend this moving company. They have misled my husband and I that caused so much unnecessary stress in our move. They contract out their services to Revolution Van Lines that completely ripped us off and left half my furniture behind then when having to pay at the end would not accept a money order or bank check from my own bank. They would not accept a debit or credit card. I was told if I did not pay in cash or get a money order from Walmart they would take my items back to the warehouse and charge me for redelivery. Not to mentioned charging me for a large truck and bringing a smaller truck. The police had to get called townsite the Drivers did not take our items. Please beware of Cardinal Van Lines and Restoration Van Lines for long distance moving.