Armstrong Relocation Company

We were very pleased with the planning process leading up to the actual execution of the move. You were very cordial and professional. The breakdowns occurred during the loading in Columbia, SC and unloading in Wichita, Ks. One of the driver’s helpers drove a U-haul box trunk under the Harmony Retirement Center’s main entrance canopy. Even though the height on the canopy was clearly marked with a sign, the trunk was too tall and struck the fire sprinkler mounted under the canopy. The top of the rental truck incurred a visible rip in the metal. This caused the fire alarms throughout the retirement center to ring. This situation was confusing to both employees and residents. In addition two fire trucks arrived with red lights and sirens. The driver was noticeably agitated with this situation and begin making cell phone calls with the conservations loud and extremely vulgar language. His voice loudly resonated throughout the retirement center. My wife and I were embarrassed about the situation. The retirement center administration ask me to quiet the driver and his team. Unfortunately, I had very little influence to control the driver. The driver left the premises to return the damaged U-Haul truck. The driver spent close to one hour on the phone cussing. I wasn’t until when my daughter started pushing boxes from the apartment to the hallway that the loading team began loading our furniture and other personal items directly to the United Van Lines truck. I am confused why the U-Haul truck was rented. In the planning process, I clearly stated that the retirement center was accessible by a semi-trailer truck. In the planning process, I clearly stated that I had a small number of items in a storage building one mile from the retirement center that were to be moved. After most of our personal items were loaded into the moving van, we asked the driver if we could depart to get on our way to Wichita, Kansas, since heavy snow and ice were predicted He said he was “a man of honor and trust” and would ensure all boxes were loaded. During the loading process we were unable to check the bingo card due to the disarray and scurry caused by the U-Haul incident. We later learned that two garment boxes of my wife’s clothing were left in the apartment. This cost me almost $400 for pickup and shipping to Wichita. Approximately, twenty minutes into our trip to Kansas the driver called me on my cell phone loudly cussing saying if I could not provide him the fucking address of the fucking storage building he was not going to pickup my the damn fucking shit. I provided the address of the storage building in the planning process. Was the driver not provided this information? The items were picked up with the exception of two bed rails to an antique bed. I haven’t gotten a quote for shipping the rails to Wichita but expect it will the costly. You sent me email that the moving van would arrive in Wichita on Friday, February 19 and unloading would be Monday, February 21st. The driver arrived with two helpers supposedly from Tulsa. Soon after the unloading began the driver and one of his helpers got into a very loud and vulgar argument. The driver told the helper something like…. get your fucking ass to the fucking truck and sit there. So the driver and one helper unloaded the moving van. This argument was upsetting to my wife and me and the aging residents of the retirement center. Our furniture and other personal items were unloaded in such a hap-hazardous manner there was no way be could determine whether we received everything. On Tuesday, February 22, three unpackers arrived. These three young ladies were very professional and courteous. I have used United Van Lines for two previous moves (Wichita to Dayton, OH, and Dayton Ohio to Columbia, SC). I found both moves to go well. I strongly recommend that your company cease using the driver we had. He is dishonest and not a man of honor and trust as he says. Also, your drivers and other personnel must receive training on company processes and customer satisfaction. In conclusion: This move has been very disturbing and costly to my wife and me as well as those in the retirement centers.