American Standard Moving & Storage

We have been dealing with this move crew for 7 weeks now and still do not have our stuff in our new home. We are trying to move from New York to Michigan. They were supposed to pick up our things on June 16th. We were notified on June 16th that the truck had broke down and would be 2 days late. We did not complain about this. I asked the dispatcher if there was extra room on the truck if we could add some things that were not on the original list I sent and she said sure no problem as long as there is room and we could pay for it. The driver of the truck was supposed to call when they were an hour away. They did not call until they were in the driveway. When we told them we had been told by the dispatcher that it was ok to add more stuff the driver was very rude and was extremely hard to work with. His english was so broken we could barely understand him. They told us we could not add anything. He finally called someone and then decided they would take what they could. We asked them to take what was on the original list and then we would add what we could. The driver told us that is not how it works and they would take what they wanted. After getting what they wanted outside of the house next to the truck they decided to go get something to eat. They left our things on the sidewalk for over half an hour while they were gone. They also charged us for wrapping things that we said we didn’t need wrapped. Again we were told this is how we are going to do it and we had no say in the matter. Once the truck was loaded with what they wanted to load the price went from $6000 to $12,000. I called the Tri-State Movers to talk to the drivers boss and he was even more rude than the driver and would not let me talk. He talked over me the whole time and I finally hung up. I tried to contact the company that brokered this deal American Standard Moving and no one would return my calls. When someone finally agreed to speak with me we were forced to put our things in storage for 30 days. Now it has been 40 days and we still don’t have our stuff. We were told it would be here the 2nd week of July. Then we were told it would be early the next week. Then we were told it would be this weekend. The weekend has passed and we do not have our stuff, no one has called with an update and no one will answer my calls. I have left numerous messages on the customer service line with no response. We are at a total loss as what we can do to get our things? I have told them several times I have the money to pay even though they doubled the price and still no delivery. This has been a difficult time for us with no help from the movers. And at this point I am losing money at work because I am dealing with this.

Nothing went well with my move with this company. They lost part of my stuff which they could never find and it took them 7 weeks to deliver. When I tried to contact them, they will not reply to phone or email. DO NOT hire this company if you want to move anywhere!!!!!

Our move with American Standard was a nightmare from start to finish. It seemed like a really great quite with great insurance in the beginning, but then they kept upping the price as the move date got closer because they “underquoted us” despite the fact that I gave them the size of our storage unit and told them it was full. Upon picking up in NC, they called me twice to up the price yet again, the second time was to charge us for boxes that we didn’t ask for, only after my boyfriend refused to tip the rude drivers the amount of money they were asking via Venmo. He did tip them a little in cash, but demanding a tip on Venmo after unprofessional service was just unreal. Next came the call from the 3rd party company asking for my 2nd payment of 3 via Venmo or CashApp since my boyfriend didn’t bring cash to pay the movers. WHAT?! Bear in mind, the initial deposit was fine via credit card over the phone, so this was a complete surprise. If my dad hadn’t helped me pay, we wouldn’t have had the capital at that time to make the move and we would have been out the $570 deposit. I wasn’t sure which storage unit exactly I would be sending our stuff to in MA, so their offer to hold our stuff for 30 days for free seemed fine. We then tried to ask for a date before the end of those 30 days and they almost wouldn’t let us, which would have charged us even more money! We changed the address to 2 miles outside of the 30 mile radius from the storage unit because it turned out the basement of our apartment had enough storage after all, and they charged us a penalty on that. Then came the day of the drop off. I confirmed the time the day before, and they told me that the driver would call me the day of to reconfirm the time. I left early from work with plenty of time based on the time that they had quoted me, while I’m driving, I get a call from my boyfriend saying that we were going to be charged a late fee if I wasn’t there in 20 minutes. The driver never called me and it was way before the time we had agreed on. I was furious. Finally got there to meet the truck, and they have apparently found it sufficient to only send one driver and NO HELPER to move our heavy stuff. So the driver (who was actually pretty nice, much nicer than the guys who picked up) had me sign the paperwork, I asked him how much the weight was since there was a calculation of $0.60 per pound of insurance, he said he didn’t know. So I “guessed” and put down $20,000, which was the insurance that the guy on the phone had initially told me. The driver basically just lifted the stuff down from the truck, which didn’t have a ramp and was graffitied on the side, and my boyfriend and my 60+ year old father moved all of the heavy stuff since the guy didn’t have a helper. There was a huge scratch on my headboard and dents on my dresser. They never reimbursed me for anything. Also worth mentioning, none of the movers wore masks at all, despite the Covid-19 pandemic. We were quoted at $1900, when all was said and done, we paid $2898. Absolute crooks!

Outsourced my move to a crew who arrived at a retirement home without a mask violating Health and Safety placing residents at risk. Escorted out of the building by staff. I’ll prepared to complete job. I was told I refused service which allowed them to keep 100% of my deposit. This is a warning to you, friend.

After days of searching for the right carrier to move our company goods safely from Michigan to California, we came across American Standard Moving & Storage. American Standard Moving & Storage seemed to have decent rates and the best insurance coverage compared to the competition. The Sales rep (Jason) offered me an insurance plan of $10,000 per unit (25x) totaling $250,000 so we decided to award them with the job. Two days later, a Mexican gang showed up to begin moving our goods while the manager and I were completing paperwork. There was a discrepancy in the insurance coverage amounts from what the sales rep (Jason) had previously stated over the phone. The maximum coverage wasn’t even 10% of the agreed-upon amount. After going back and forth, we decided to cancel the job and not risk them moving our goods. A $1,708 non-refundable charge is what I get stuck with all because their sales guy (Jason) is offering services the company does not even offer. Overall, beware of similar experiences. Things to look out for: • Verify paperwork and validate details with a second employee. • Don’t let the movers begin working until all paperwork is completed.

My experience with this company and contracted service has been horrible and this nightmare is not over yet. They hired another company to perform the moving. My belongings were collected more than 30 days ago and have not yet been delivered. This other company promise estimated delivery dates and do not deliver. For each delivery period exceeded, new dates are promised. Employees you talk to when you call them don’t seem to care about you. They hang up the phone in your face and are ironic. Everything they did was completely the opposite of what they report in their advertisements. I am not having a seamless move. This have by far been the most unpleasant move ever. When we reach out to American Standard Moving they simply say this is not their problem and the moving company itself is to blame. They transferred the service and now they don’t move a finger to help out.

This company misrepresented the services that would be provided and then requested additional funds. Refused a refund, no service performed This company misrepresented the services that would be provided and after receiving a very detailed inventory of our move over the phone the representative, Mitch, assured that our move would take place on 8/14/20. We were told that date would t be an issue and placed a deposit on the move of $5,250. Mitch stated this price was due to the short notice and we would pay the balance on the day of moving. They later called to confirm the move for the 14th. A couple hours later I received a call confirming for the 15th. I told them this was incorrect and the dispatcher made a huge deal of having to accommodate for the correct date of the 14th. I was changed from my previous time of 9am to 1pm. On the day of our move (14th) the movers called to confirm 1pm. Several hours later said it would be between 3-4 pm. A little after 4pm, a much smaller truck with 3 men showed up. We were supposed to have 4 movers, not 3. The truck was a Budget rental truck that I could have rented myself and they didn’t have any additional equipment to “wrap and pad” my furniture as I had been told was part of the service. It was also very obvious when they did the walk through that they were contractors and had not been given correct information. They said it would be additional money. They were not happy about needing to disassemble table and beds, again something that I was paying for. They also said that all drawers would need to be emptied of clothes and I had specifically asked Mitch and the person that confirmed our move of clothes could be left in the drawers and was told yes. So a move for a 4 bed 2 bath house, shed contents, which I specifically went through at length and made sure that Mitch understood it contained a garden tub, dishwasher, and double vanity for our new house, and 12 boxes of brick facade was originally quoted as $7750. This was a large move and I agreed to a large price. The movers arrive and want more money. I sent them away after arguing in the phone with American Standard and telling them this was unacceptable. They kept telling me to refer to my inventory and quote when I was speaking with them. The emails for the quote and the inventory are hyperlinks that are blank. They conveniently make the information unavailable to the customer. I refused to give them one more dollar or to pay any remaining balance. They refused to refund any of my hefty deposit. Plus we had to rent trucks and move ourselves. Not only do they take advantage of the customer, they take advantage of smaller movers that they contract the jobs out to.

A NIGHTMARE AND CON ARTISTS. I DONT BELIEVE THAT THEIR RATING ARE LEGITIMATE BECAUSE IVE HAD NOTHING BUT A HORRIBLE EXPERIENCE. MY REP ENSURED ME THAT MY PRICE WAS “BINDING NOT TO EXCEED’. THE DRIVERS THAT THEY BROKERED THE MOVING OUT TO (EVEN THOUGH THEY TELL YOU THEY ARE NOT BROKERS) WILL EXTORT EVERY CENT OUT OF YOU. MY RATE WAS $1777, I PAYED $2600 SO THAT THEY WOULD GIVE ME MY FURNITURE. I MOVED A STUDIO APARTMENT FROM ILLINOIS ON JULY 28, 2020 WITH MY DELIVERY DATE BEING AUGUST 10,2020. I WAS EXPECTING IT TO BE HERE WHEN I ARRIVED TO MY NEW APARTMENT IN ARIZONA. MY STUDIO WASN’T EVEN IN TRANSIT UNTIL AUGUST 11, 2020!!! SO NOW FOR A WEEK, MY MOTHER AND I SLEPT ON THE FLOOR. NOW WHEN THEY FINALLY DO ARRIVE, THEY DEMAND $350 EXTRA FOR A SHUTTLE WHEN A SEMI TRUCK CAN FIT INTO MY COMPLEX, EVEN MY APARTMENT COMPLEX SAID IT COULD. THIS COMPANY IS THE LEAST REPUTABLE, MOST UNPROFESSIONAL, SCAM ARTISTS EVER. DO NOT EVER EVER EVER SIGN WITH THIS COMPANY!!! SAVE YOUR MONEY AND YOUR PIECE OF MIND. ABSOLUTELY DISGUSTING

DO NOT USE THESE PEOPLE! Bait and switch tactics! Dodge calls. Don’t answer emails. I still don’t have my things. Time frame has come and gone for delivery. Cross country move. When I booked my move, the sales person and I walked through the process, did an initial inventory that he told me… “lets just get close, identify the big items, and we can estimate the smaller ones”… Ended up with about 90 items. He calls back the week of my move, we go through it again now that we have items packed and a better idea of what we are moving. Some things have gone, some have been added, but we still land around the 88 item mark. Movers show up (completely different company…by the way) American farmed us out to some random movers. The foreman takes a look around and counts items and ends up with DOUBLE the number. In the initial count you say, I have 2 queen beds and frames. this gets counted at a total of 4. But when the movers show up this gets counts as a total of 10. i.e. 2 headboards, 2 footboards, 4 side rails, 2 mattresses. Same thing happened with our tables, desks, and other items. So, all in all, our move cost double what we had been quoted. Being stuck as we were leaving about 10 hours later, we agreed. Here we are more than 3 weeks later and past the delivery window… our items still have NOT even left the original destination. Again, this is a CROSS COUNTRY MOVE. I call American Standard and they say, NOPE, you need to call this other place. I call the other place and get ahold of someone the first time I call. They said they need to call dispatch and give me a call back… No call ever comes. I try to call back, and it goes straight to VM. Time and time again….straight to voicemail. We call from my wifes phone and VOILA they answer!!! But they say the same thing, we need to call dispatch and will call you back. OF COURSE NO ONE CALLS. If our items ever show up it will be at least 5 weeks without our items. If they ever show up. I have used movers before for both long haul and short haul moves and this is INSANE!!!! I know why they make you pay with cash when they pick your stuff up and drop it off…. so you cant dispute it with your CC company. SCAM ARTISTS. AVOID THESE PEOPLE.

Not only is this company completely unprofessional- they are disrespectful and ignorant of basic human decency. I received a text message mocking me when I mentioned I was going with a different company after receiving a disturbing voicemail from the cellphone that kept texting me- Mocking me saying ‘you don’t need to make excuses for not being able to afford us’. Are you serious? Is that how you conduct business? By insulting customers. Meanwhile, the voicemail I received was asking if I would pay for a Hooker. Yes, you read that correctly. A hooker. I have it saved. I’ve sent it to local news outlets in the Boca area. The company’s response: “We listened to the voicemail and we agree it’s inappropriate, however we believe he pocket dialed you and wasn’t asking you to pay for the hooker directly.” OH MY GOD!!! Is this a joke!!!! So that makes it ok? Am I on candid camera? No offer to compensate, No offer to make it right.. just sorry. Sorry we have super sketchy employees. WTF. Stay FAR FAR AWAY. Literally any company has to be better than this one. Especially if you are a single female moving alone – I would not trust these men at all.