Great American Moving System

My original moving company cancel 48 hrs before my lease was up. Great American Moving System called me, amazingly, ~2 hrs after the cancelation. I was desperate and grateful that I wouldn’t be evicted and did not investigate the company thoroughly enough at the time. In hindsight, they misrepresented who they were affiliating themselves with United and Mayflower, claiming to have been in business for 20+ years and also claiming to be one of the largest brokers in the country. They sold services at a much lower rate than the moving company charged. They base their “binding” estimates on your inventory and a black box calculator which won’t change as long as the inventory does not change. However, that inventory is unusable by the moving company (per the moving company) requiring the creation of a new inventory which must be more detailed which means the inventories can not be the same and therefore must break the initial binding estimate sold by the broker. This was explained to me by a Condor employee. The moving company (Condor) has a large list of issues that I will submit in a separate complaint. GAMS went dark as soon as the movers arrived, failed to look into all concerns about changes to the price, did absolutely nothing to support my move once my belongs left my house. Now, because of GAMS, my belonging were given to an incompetent moving company that uses day laborers to package and handle your things, and mistreats your possessions so completely that not one items that was packed by them is ok literally everything is damaged including powder coated steal gym equipment (stuff that is hard to damage) and I paid an outrageous finders fee for the privilege.

I am not one to complain but I hope someone reads this before going through what we did. This moving company gave 0 notice and showed up to pick up our stuff. No big deal. We weren’t ready but we made it work.fast forward a month. Again no notice. They called me At work upset because I wasn’t home to receive my stuff. I can’t leave a NEW job with NO notice. I was told I would receive 24 hours. The man who said he was the supervisor cussed me out and hung up. I was so shaken and crying by the whole situation that took place. He screen shot our texts from a month prior and sent them to my husband saying he gave us adequate time. This was by far the worst most unprofessional company I have ever come across. I called American movers directly and when the manager was less than helpful I asked to speak with his boss and he said the boss is indeed the owner and he would not be getting him to speak with someone with my problem. Please don’t make the same mistake I did. I went with this company because of the reviews and it was the biggest mistake I could have made. We are now set to receive our stuff tomorrow and the “supervisor” is telling me I owe a completely different amount” screen shots posted. Please do yourself a favor and go elsewhere. I really can’t believe people like this exist. Shame on you and your company.