Alltrust Movers

All these positive reviews are fake. But seriously, I don’t know who they pay or if Vanessa (customer rep) or Charles (sales guy who is unreachable) just writes them all. Avoid this company at all costs, seriously! It has been 4 MONTHS since our items were picked up on 6/21 in San Francisco and our items have still not been delivered to Virginia and Alltrust continues to provide ZERO timeframe for a delivery date. We are now 68 days beyond our first date of delivery and no date. I call and email this company everyday and can not get a response from anyone on a delivery date. The Customer Rep Vanessa has refused to connect me with the Owner on multiple occasions, no one in sales picks up the phone. This has been a nightmare. They are fully aware that we have been living with our 15 month old child out of 2 suitcases for 4 months now, without a crib, no baby clothing, no furniture, or any of our personal belongings. We are being forced to buy additional winter clothes to stay warm and have incurred significant unanticipated costs due to their delays. Our floors were damaged and admitted by their rep upon pickup (photos) and Alltrust has refused to compensate. They have tried to force additional charges that have required us to obtain permits that have now lapsed significantly that we are out of pocket for. They did not notify us of the day of pickup requiring us to move flights and travel arrangements. We were quoted $9302 in our binding estimate from San Francisco to Northern Virginia that then became $15,953 once packed after they grossly underestimated our things and doubled the cost upon pickup. At this point we were essentially at ransom with flights literally the next morning. This company has struck out at every step of the process and I truly have never experienced anything like this experience in my entire life. We received 2 notices of our date being pushed from 8/14 to 8/24 and then to 8/30 and then NOTHING. No date, just “we will let you know when we have an update”. I have been and continue to be beyond unsatisfied with their ability to deliver and it has become an absolute joke. I have completely lost faith in them. This company never could deliver in the first place and I’m unfortunately thinking never will. AVOID, AVOID, AVOID. Go with literally anyone else. They have ACTUALLY offered me to come pick up my things back in CA as an option and drive them myself. Absolute scam of a company.

DO NOT TOUCH WITH A 10 FOOT POLE. AND NO I WILL NOT REMOVE MY POST. Our problem is consistent with every other complaint here. Price changes, unprofessional employees, shady business practices, lack of communication, nonexistent empathy for the fact we’ve been without clothing or other necessary items. Employees speak Portuguese in front of you so you don’t understand them. Employees talk poorly of company to you which obviously makes you feel great about dropping some BS amount of money to hold dates that they don’t adhere to anyways. Voicemail is not set up in Sales Department, Customer Service Dept. doesn’t answer the phones and they do not return phone calls. While we’re panicking about being robbed, the chances of us receiving a BS response on BBB from someone that just copies and pastes the binding terms that removes any chance of liability for a scam of a business is likely. Here’s to moving into fall in Buffalo without even a sweatshirt. Text me, call me, fax me.